I opened the camera from the lockscreen but had the camera app open and the phone unlocked for at least 30 seconds. Photo still disappeared.
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Same here with FP6. Iām on FP6.QREL.15.151.0 and saving on microSD. Also physical SIM-Card at T-Mobile germany (VoLTE and WiFi Call activated) connected to 5G and disconnected WiFi. So my investigation also shows that the behaviour occurs while trying to use the out the box cam App from lock screen, or by double clicking the power button. Sometimes You can see your taken photo at preview on the bottom left side. When opening the previewed photo by tapping on it I see just a full screen greyed photo. Like all data has been lost for this file.
Also tried this microSD card in other (Samsung) devices. Works fine there.
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Iām really sick of this problem nowā¦ I have missed too many pictures that I can count that I will never see again! I did everything that was discussed in this thread and still pictures go missing! And itās always whenever I try to be fast that it goes wrong but those are the important ones! I use Google photos and the stock photo app. I try to refrain from using the lock screen one but itās such a habbit at this point that Iām not willing to change to this insanely dumb problem. Iām really considering purely for this on asking for a refund and getting a new phone. Iāve had my FP6 since August and never had so many issues with a phone in that short of a time span than I had in other phonesā lifetime!
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My suggestion is that everyone experiencing this problem, should contact the support team to let them know this is a widespread and important issue.
The communication to the public about this issue is clearly not satisfactory, but direct contact (and posting new information here) may help us all.
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I get this bug only if special app access/all files is not allowed.
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Interesting. Did you mean the āPhotos and videos permissionā set to āAlways allow allā?
Today I lost a photo that I watched in the preview, it said āProcessingā¦ā at the top. So I waited and waited and waited. Eventually I decided to take a screenshot, but couldnāt use the hardware buttons because I had to deactivate them due to the horrible layout accidentaly screenshoting everything. So I needed to pull up the app overview, but that just triggered the lockscreen to prompt me to unlock, aaand the photo is gone. So the problem is NOT locking right after taking the photo, the processing already fails before that. There is no way the processing of a photo takes 20 seconds.
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Iāve submitted a support request now. This problem now gets more and more annoying. Even some pictures are visible in the Google Photos App but I have to download them for some reason!? The microSD Card was selected as default save location at every timeā¦ Because of that I lost so many pictures of my little daughter. Itās enough, i canāt take it any longer, itās too unstable.
I keep you informend if I get feedback from Fairphone support.
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Please report it to FP support.
Go to Settings ā Apps ā See all apps.
Alternatively (based on Android version), go to Settings ā Apps & Notifications ā App info.
Find the Camera app (or any other custom camera app you installed from the Play store).
Tap on Storage & cache.
Tap on CLEAR STORAGE, this will also clear the cache.
Note that this might delete some settings of the app. This will not delete any photos.
Iāve noticed that when I take some pictures and lock the phone right after, the photos donāt get saved on the device, unless I wait many seconds before locking it (the amount of time to save them seems to vary a bit). Thatās quite annoying, Iāve lost some work photos.
Also the physical switch if set for the light doesnāt work if the phone is locked wich makes it kind of useless since you can already set a shortcut on the lockscreen
Check out this topic
Clearing cache and storage doesnāt help but thanks for your reply.
Since yesterday Iām at a point that my FP6 wonāt save any picture with the default cam app on my Samsung Evo Select 512 GB (A2 v30) microSD. tried the app āopen cameraā, it also fails. When setting the location to internal storage the cam app saves photos without Problems. Either my SD card is broken or the app is doing ānot-allowedā writing things. Iāve double checked all permissions in the cam App and Google photos App.
I guess I have to order a brand-new SD card to check FP6ās behaviour. But more strange is that all other apps can access the microSD card and via Google Photos or files App Iām able to open, delete etc. files from SD card without restrictions.
Still awaiting feedback from FP Support. Maybe about holidays I will get response next year.
Update:
I had a new 32GB microSD card from Verbatim. Shutdown the phone, replaced the old 512 GB (was filled up to ~230 GB) with the new 32 GB, switched the phone on and chosed āformat card as portable storageā. And thatās all. And yes, right after pressing the shutter button the photo gets saved on the new 32 GB card. Even by double clicking the power Button, taking a picture and pressing right after that the power button again without waiting for some progress from the cam app. By that case the cam app even stores pictures on SD card.
My old card suddenly wonāt work because I put the old memory card from my old smartphone directly into FP6 without reformatting?! Or Itās a card capacity-related problem? I donāt know. Maybe this will help other affected FP6 users.
I will keep an eye on it when the new card has arrived, formatted and all data has been restored.
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So, Iāve been having the same problem as many here with photos on the Fairphone 6 going missing seemingly at randomly, and found this page whilst looking for help.
I may have something else to test: disabling āAI scene detectionā in the camera Settings (cog) menu (you have to open the initial cog menu at the top right, and then the Settings option at the bottom of the popup - itās the top option for me).
I tried this as I noticed I was specifically having a constant problem taking photos of the family dog. At a distance tended to be fine, but many closeup photos I took disappeared. The other day, I noticed a pattern - sometimes a small dog icon appeared in the top left corner of the phone when I tried to take a photo, and those photos always vanished (got stuck in āprocessingā then werenāt there after).
After I turned off AI scene detection, I tried taking exactly the same photos again - no dog icon appeared on close up shots this time, and I havenāt lost a photo since. So it seems to have solved my main problem, time will tell if it works across the board. Might be worth a try for people?
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I lost yet another photo this morning.
Double-tap power button to open the camera, quick picture and then putting the phone in my pocket. I immediately realised I had been too quick so I checked it right away and it was gone. This is extremely annoying, and I was hoping the latest update had solved this ā¦ Will try without the AI recognition for a while and see if itās any better.
Seen this happen to me about 3 times this month. Came here to see if Iām the only one. This issue, combined with the fact that the camera is often very slow compared to my old phone really has me rethinking this phone. Seems there is always some kind of software issue (phone refresh rate issue, phone reboot issue, camera issue now).
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Of course it shouldnāt be and probably on most phones it isnāt (about 1s to launch stock Camera on mine, AI scene detection is off). The difficulty is often reproducing the bug and gathering data so please make sure you report problems to official Support.
I turned off AI scene detection (didnāt realize I had it on). That made a noticeable difference!
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Lately Iāve made an effort not to turn off the screen right after taking a picture to prevent loosing photos. It seems to have made no difference. Currently, it seems that if I open the camera with a double press of the power button, there is a very real chance that I will loose that photo, regardless of if I switch the screen off quickly or not.
AI scene detection is off, so that doesnāt seem to have fixed the loosing photo issue, but did reduce lag.
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