I also experience this issue. Also, music playing in the background is often killed when taking a few pictures in a row. I think there might be an issue with an aggressive out of memory (OOM) killer algorithm. Because my phone is not really out of memory, there is about 2GB RAM available, taking cached apps into account).
I lost an entire day worth of photos that I need for work. This will be my first and last Fairphone.
I just came back from SAIL Amsterdam, only to find out only half of my photos were saved.
Hi, I am encountering the same issue, hoping there will be a fix soon
Dont hope for fixes report to support, they need more data points as not everyone has this issue.
I experienced exactly the same. Took Fotos in locked mode by dobble press the power button to take a snapshot. Recognised later that the pictures I took this way were not saved.
It is reproductable, so it shouldn“t be too hard to fix.
That is really annoying.
So is this true for everyone facing this?
If yes, sure it should be easy, still FP would need to know ![]()
I forwared the problem to an employee ![]()
This is indeed the factor that causes it. The night mode provides the hint to not close the Camera app until the processing is done. But regular pictures apparently are also disrupted if you take a quick pic and then lock the screen again. Or maybe the aggressive memory management is causing issues. Or maybe both
Iāll create a beta user issue for this. Not that this is affecting only beta users. But it could help getting the issue flagged.
Just to note: I dont use the power button to access the camera, while I often lock the screen directly after taking a pic without loosing pics regularly. Pics are processed in the background propperly when holding the button to generate 20 in a row, even if putting the cam app in the background or locking the screen
I donāt lock the screen right after taking a pic. Also, it wasnāt an issue on my FP5. In any case itās not a user issue. Locking the screen should not kill the camera app or its processing of photos. Your music also just plays perfectly fine after locking it.
Reads like a contradiction.
It also reads as if you think I say there is no issue or you user are causing this.
As said, FP needs data points to investigate, also those not experiencing the issue, so my comment is as stated a note, based on the topic comments and my use case. The point it differs, doesnt make yours wrong or mine right, its just another comment.
I donāt define the delay between taking the pictures and locking the screen. But I can to clear it up. I took many pictures this weekend. Only half were saved. I took many with a long pauze in between. Still, all pics in that unlocked session were not saved. So itās not that I lock the screen right away. I lock it after taking pics.
Do you take a lot of pics? I notice the gap in saved pics is more clear when taking a lot of pics.
No, I tried it again today. Just took one picture with the double-press-button-feature with locked phone. The photo wasnt saved.
While taking photos from the lock screen is one way to trigger the issue, Iāve also observed it when using the camera app directly. The longer the phone has been on without rebooting, the more likely this becomes, to the point that a phone left on for 2 weeks without reboot will fail to save almost all pictures. Rebooting fixes the problem for a few days.
Are you aware of this problem @anon76468197, @Alon_Brandt?
The level of frustration may be high by loosing fotos of precious moments.
Thatās good to know. I only use the shortcut to activate the camera. So maybe itās a RAM issue.
Iāve also had this same issue when using the app directly, specially when taking photos in 50 MP mode (I donāt remember having it with the 12 MP).
After loosing some pictures, now I wait until the photo shows in the small circle before taking another one or closing the app. Itās annoying and frustrating.
I reproduced the issue as well when taking a picture after opening the app from the launcher. I actually opened the preview when it was loading and pooffff, no photo. Almost as if the image processing is killed. I suspect some sort of very sensitive OOM killer. Since some apps such as music apps are sometimes also killed randomly when using the camera.
Hi all,
Thank you for flagging this issue. I am going to get more information internally on this topic and will get back to you once I know more.
Thanks for your patience and for being part of this community. ![]()
Sarah