Fairphone 4 - can't hear anything

[Meaghan]

hello

it looks similar to this case, please have a look

No audio output from the phone

I’m suddenly getting sound output from neither the earpiece nor the speaker. This applies to everything: calls, media, alarms, notifications. Nothing makes sound through the phone’s own audio devices. I think these are two different speakers (right?), which suggests that the problem is in the software rather than the hardware? It would be strange if both broke at once and nothing else? However, if I connect the phone with an audio device, say my earphones or an external loud speaker, I get the …

In terms of troubleshooting, can you hear something using headphones or a speaker?
I know the internal testing is bugged unfortunately.