Fairphone +3 sudden Freezes and reboots

[philippeaellig]

I have been a happy user of a Fairphone 3+ for 4.5 years. Since yesterday I have been having major problems:

• When I connect a charging cable, the LED does not light up. Normally it lights up.
• When I press the start button, it usually doesn’t start.
• When it does start, the display freezes. Either at the framework logo or then at the /e/OS logo. Sometimes Android boots and I can enter the PIN. If it freezes while entering the PIN and during vibration, it vibrates for a second before the device restarts. Very rarely I can also enter the PIN and start an app. But then everything freezes again.
• I can also boot into recovery. The behavior is identical there: the device also freezes there.
  Notes:
• The problem occurs whether I have all four modules connected normally or all modules removed.
• The battery is fully charged.
• There was no event like dropping or water

I assume that the device has damage to the motherboard and that this cannot be repaired. Does anyone have any tips before I have to throw it in the garbage can?

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FP3+ suddenly freezes and switches off

If it was me, I’d contact Fairphone support and explain to the agent your situation, and hope a compromise can be reached (ie. a discounted repair). You are only just outside the warranty period after all. While you shouldn’t get your hopes up, better rule out the easier and potentially amicable option before trying to prove there is a manufacturing defect. We all know there is a problem with at least some of the FP3 and FP3(+) core units, but extracting blood out of a stone would be easier tha…

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https://www.reddit.com/r/fairphone/comments/rwo6p9/woke_up_to_a_dead_fp3/

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i guess, many other people have the same issue…
i love fairphones policy and their passion for our world and fairness. but: why they do not sell the motherboard? i can’t understand this… i can’t find an answer. maybe someone can help me. what is the reason to not sell the motherboard to customers? now, i have a working display and four working modules and two batteries. now, everything go to trash, because of manufacturer problem with the fairphone 3.

EDIT: Baking the motherboard helped, 200°C for 10 minutes. the phone starts again. i already had a backup of my data, but with a working phone, i was able to check everything.