Maybe you could provide more info ~ ‘this’ is vague. Your problem is unlikely to be resolved in the way others have.
- Android update
- Was this an issue from day 1?
- What rate does the phone charge at?
- Is it different if the phone is switched off?
- Have you data for the battery via the dialling code
- What charger are you using?
- So do you not have data transfer either?
All this and more will be asked by firstname.lastname@example.org
I spent 4 moths emailing them to no avail, but I decided to quit the query given my charger was not a recommended ‘type’