##Original Post:
Ever since I got my Fairphone 2 I notice it has big problems getting the focus in the camera. Doesn’t matter if I photograph something from the near or more from the distance. Pointing on the display to manually re-trigger auto-focus doesn’t help either.
Has anyone else that issue?
##Root Cause + Solution:
@Npsm found out what is causing this issue (Link to post #136 below; or check here for a guide with pictures).
Did you try cleaning the camera?
Yes, just the outside though.
For people with problems only during video capturing please stay here:
Hi folks!
During this day, i noticed that the camera is not able to focus. I tried the google app and focal. None of them were able to focus. 
Might this be a hardware failure? Has anyone observed any similar behavior?
Cheers,
Alex
Hallo,
my camera also can’t focus subjects in the near. Still eight days i’m waiting for a answer from the support team
For me, it doesn’t matter which camera i use. Both the front and the rear one do not focus.
Have you reported that issue to the support team?
Same with my phone. Seems to be a common Problem?
@joergpiontek @anon63851724 @Christopher_Bojahr @platzhirsch Have you tried the front camera? Does the (auto)focus work?
If not, I suspect it to be a software issue, because I doubt that both front and back camera are broken at the same time.
Same problem with open camera!
Same problem with the front camera… blurred photos
Sorry, zu kompliziert auf Englisch. Wer sich berufen fühlt soll übersetzen.
Hatte das gleiche Problem. Fotos unscharf, im Video Modus am anfang scharf und dann stellt sich der Focus unscharf und wird gar nicht mehr scharf. Habe mir auf Empfehlung eines FP2 Useres CameraMX runter geladen und diese App ist super. Bilder schärfer, Kamera macht auch die Belichtung besser, einfach ein viel besseres Bild. Habe aber noch nicht die Frontkamera (Selfiekamera) gecheckt. Ergo: Bei mir lag es an der App.
I had the same problem when trying to read a QR-code, which simply was not possible… the camera just would not focus. The problem seems to be restricted mostly to near objects though.
I have had my Fairphone one day and have only just noticed that the camera does not focus on writing on a page or computer screen. This is EXTREMELY disappointing. Any suggestions?
As Michaila has written I tried CameraMX. The app itself isn’t convincing as the open camera app, but I like the included gallery. But most important: autofocus now works (pictures an camera).
I also download cameraMX. My autofokus doesn’t work… Must i do some other settings?
I have also tried cameraMX. It doesn’t solve this problem. I have contacted customer support, but it may be 8 days before they reply. The phone just does not know what to focus on. I noticed on the Instagram page Fairphone say a software update will be made available in a few weeks. I’m not sure whether I’m prepared to wait. Might be easier to get a refund at this stage, then buy the phone again in the future when I am sure this has been fixed. Shame, as I really support this project. Instagram:
ne@limebean95 this could be fixed with a software upgrade which should come out in the coming weeks. If the problem persists, please get in contact with our support team.
msaugarwhere is the camera software upgrade available? my camera also does not focus on close up objects.
wearefairphone@msaugar the update will be released in the coming weeks
I have the Same Problem with my back camera it isnt possible to focus anything. I Tried Googel Camera, OpenCamera, cameraMX nothing works. Scanning QR-Codes is althoug nearly impssible. My front cam seems to be OK.
I have the same problem… I had to write tones of numbers today because I just couldn’t get a readable picture of text on a paper…