I’m extremely disappointed and a bit angry by the response I received from the support.
I purchased a FP2 in sept 2015 and started to experience the random reboots/stops one year ago.
At the time the problem was not extremely annoying and continued to use my phone, it started to be so few days ago and I decided to open it for the first time to see if can spot a loose connection somewhere. It did not help so I opened a case on the support, I went through all their workarounds without luck.
I then received a template that my phone is out of warranty because I received it more than two years ago. Cost to repair is min 378.5€!
This is something I can’t afford and I responded that I was very disappointed to have received such template since I purchased the phone very early and waited 6 months to receive the phone.
They replied this to me:
I’ve talked internally about your case, since you were one of the firsts [ed. thanks]. But unfortunately there is nothing we can do for the following reasons:
You said you have those random reboots for around one year, as it is explained in our Terms & Conditions you have agreed to when buying the Fairphone 2, you need to report any defect with the device within maximal of 2 months after discovery to us. You can read this in as first thing under Claiming your warranty, unfortunately you did not do this.
I conclude that fairphone is this kind of commercial company that hides behind their Terms & Conditions without even trying to listen/trust their early customers.
I strongly advise future buyers to take this into account and not believe they’ll join a movement where they’ll be heard by this company, you’ll just be another random customer…
I also strongly advise against supporting the company by any crowdsourcing/pre-ordering. The only thing I’ve got back is a simple mark “One of the first 17418” on the back of the phone internal components. Don’t expect more… if you have extra money to spend better to directly support NGOs.
So in the end my FP2 is dead (nearly unusable) after 2 years and a half (built to last?). I’m pretty sure the defect is a core design issue by looking at the number of similar reports.