🇳🇿 Experiences in New Zealand

It would be good to hear some recent experiences of Fairphone users in New Zealand? Success?

I am able to get one ordered in the UK and shipped to me, so that’s not an issue; however, I want to be sure it will work as it should. Also, if one of the added benefits is that the parts are able to be replaced, what experiences have people had tackling this from NZ?

Thank you in advance,

The magnifying glass in the top right of the forum page is a search function :wink: .


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Thank you, AnotherElk. I’m understand how to search, and had searched prior to posting. I did not get the information I was looking for though, hence the post.

Thanks again.

Just look here :grin: :

Nonetheless, not all carriers are going to work because some are working on CDMA while others are based on GSM. I purchased a Vodafone SIM card at Auckland airport which worked fine for me.

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Thank you Paule. I guess I was hoping to hear experiences from users, as opposed to ‘technically’ you can get coverage.

Thanks again.

Well, maybe @Urmasinka, having opened the other thread has some experience by now.
But searching for just “New Zealand” did result in quite a few threads concerning experiences with the FP in NZ:

(Well, at least it seems the phone has worked before he encountered the battery trouble.)

(posting is from 2014, so it has to be a FP1 as well)

Well, you could try to contact any of those posters by PM, to maybe get them “alerted” and answering your questions, if they have set to be informed by e-mail.

No personal experience, but expect the same difficulties as that present themselves when purchasing the phone - if not more. For warranty issues, you’ll need to use a proxy in Europe - from the terms and conditions of sale:

5.2 The Products that we currently offer will only be delivered within the European continent and warranty related assistance can only be granted if requested from one of the following European continental countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

In effect, you’ll need to arrange (and pay for) shipping of parts and/or returns between Europe and NZ (and vice versa) yourself. For warranty claims you’ll need someone in Europe to forward your device (though shipping between them and Fairphone should be covered).

I have used both the FP1 and FP2 in NZ with no problems at all over the last few years - for someone who lives with a foot in both places, it is very handy to have the dual SIM. I did recently have to replace a module - which was only possible because a friend in the UK could accept the delivery and send it on. They are small so the postage costs are not enormous. Perhaps would be a bigger issue if the whole phone needed to be replaced for some reason. So much interest in the Fairphone in NZ - so maybe won’t be too long before it’s possible for Kiwis to well and truly join the FP community…


@htravelling What’s your network?

I’m on 2degrees :grinning:


Look i have just bought one and i have returned it because i have sound issues, the bluetooth does not work in my car or my other devices like ear piece. when i put it on hands free people can’t hear me properly. and I went to a concert, took some videos, and they are unwatchable. So am totally disappointed for now. I have returned it for repair, so will give it a second chance because i like the concept, but frankly, I don’t have high hopes. it is a pitty.
Hope that helps.

2Degrees is working good on a Fairphone 1 as on a Fairphone 2.
In Auckland I can recommend the shop at the side of the City Theatre.
Matthew can say now that he has experience in setting up 2Degrees on a Fairphone. He is really great in helping you.
On your Fairphone the data clock of 2Degrees gives you a very good offer for data when wifi isn’t available.


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hi all from new Zealand i have been looking at getting a .fair phone3 but fond out that
the website dose not have a way for me to ship to new Zealand that that leves me with going on E bay
and it`s not cheep i have seen them go for 1000 nzd on there also t no one have spare parts making it hard to fix down the line wen it needs to if any one knows how to help let me know

Welcome to the Fairphone community.

There are resellers, that ship worldwide, Vireo in Germany for example: www.vireo.de
Shipping cost is about 30€. Unfortunately the website is only in German.


Keep in mind that you won’t have a warranty, so if the phone breaks, or even if it arrives broken, you’re on your own unless you have a contact in Europe under whose name the phone was bought, so you can ship it back to them and they can make use of the warranty and then ship it back to New Zealand, a round trip that would use up about a trillion litres of kerosine. Shipping modules (usually through drop shipping) is also quite expensive on its own.

None of which may be a problem for you, but it’s good to be prepared for it. There have been several non-Europeans on this forum who acquired Fairphones only to finally become so frustrated with drop shipping and the lack of warranty that they ended up switching back to a normal phone.


Why is there a German reseller if Fairphone itself ships to Germany?

Why not? There are several resellers, phone companies etc. selling Fairphones.


Vireo is a reseller for anything that it certifies as ‘green’, so it makes sense to also sell Fairphones, I guess, even though you can get them elsewhere. In the halcyon FP2 days it was also the only place you could get a core module - I think they just bought entire FP2s and pieced them out.