BertG
April 9, 2018, 1:12pm
12
Your case seems to be a “common” problem. See this lengthy thread for some tips:
Troubleshooting:
Do the following steps:
Remove the screen from the phone (if you have troubles check out this guide )
Carefully clean the connectors. Then put the screen back.
If the problem persists go to Settings > Maintenance > Checkup and use the “Free drawing” tool. (Do this while the phone is not plugged in)
If there are parts of the screen where you can’t draw then make a screenshot and send it to support to get a replacement.
Original Post:
Hi,
the touch screen of my FP2 does not …
The troubleshooting tool from the fairphone homepage would be another option for a first step: Display > The touch function is defective
If you have your phone for more than 2 years, I guess you will be out of warranty, but maybe support can help you out and you will get a special deal? Check contactsupport
1 Like