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Why does Fairphone only cooperate with DHL Express in Germany? It sounds fast, but in my cases(!), it is not!
First story: Due to a touchsceen problem, I agreed with the Fairphone service to send the Display back for exchange. The only way was via DHL expess pick up service on working day during working time. But this “service” is not a service when we (me and my wife) are absent for work the whole day (and we won’t bother the neighbours). So I gave my working adress, knowing, that it is not easy to find. But I informed the gate keeper, and also gave my mobile number to call me in case of problems. But nothing happend, and the database later said, that I was not reachable. Now it is important to know, that DHL Express has only a few delivery facilities, with distance of more than 100 km between. They are not connected with the normal DHL network of several bigger or smaller service points in every city (including a so called “Packstation”, an automat to get or leave pakets). So for my luck the (only possible) delivery facility was near my way home, so I could drop the paket there.
Second story: I ordered a new case. I could choose between post NL (probably without tracking), and DHL Express with tracking number. So I choose DHL Express. I got the tracking number, and at the first delivery date, I was absent, as I expected. I got a message card with a web adress to agree a new delivery. I picked the only and last possibility at the Saturday of the following week and got an email confirmation. But to my surprise, I got new message cards of delivery attempts for the next two days. And a few days later, I got a mail from a service guy that there is still a delivery date to agree. I answered by mail, attached the confirmation but tried also the hotline number. They didn’t know about the agreed date but promised to start a delivery at that day, which is today. But nothing happend again. Next call at the hotline, they again didn’t know anything about the agreed delivery. The only possibility is a new trial next Saturday.
If this works, I would have a delivery time of 16 days, 2 days from the Netherlands to Germany, and 14 days from the 30 km distance from the delivery facility in Dortmund to me. I won’t call that express!
So please dear Fairphoner: consider the delivery with the normal DHL! In that case I can redirect it to a “Packstation” or pick it at the next post office. This is not possible with DHL Express! Obviously DHL Express is not suitable for delivery to private customers!