Hi all, I have just received my FP3- I am in the UK and ordered it on contract from the co-operative phone company. I can’t start using my new Sim from the Co-op until next Tues when the phone number from my current Sim will have been transferred across. In the meantime I am using my old Sim (from Giffgaff) in my new phone. Phone calls, Wi-Fi and texts work just fine. However, I can’t use data.
I’m sure this is a carrier issue rather than a FP3 issue so have asked both co-op and Giffgaff for help but thought I would post here as well. Does anyone have any thoughts on the substantive differences between FP2 and 3 that might lead to my FP2 sim not working in the 3? So far I have:
ensured the APN settings are the same as they were in my fp2
turned off enhanced 4g LTE mode
Changed the preferrws network type to 2g/3g auto as fp2 didn’t have 4g
If I can’t make it work I’ll just switch back to my fp2 until Tues but thought I would see if anyone has any ideas first!
I’m on a different network but having the same issue. The SIM from my FP2 (where data was fine) isn’t giving me any data on FP3. I’ve rebooted, tried turning the SIM off and on again, etc. Definitely in signal areas, phone and sms working great, wifi also working fine, but no mobile data. I’m on Virgin - i can look at getting a newer sim of course, but mine isn’t that old.
I got a new SIM from my network provider. It’s active, receiving calls etc, shows as “Virgin 4G” on the phone, but still mobile data doesn’t work. Restarted, turned data on and off, turned aeroplane mode on and off… Wifi works fine. So still stuck…
Many thanks! I did another round with my network provider. The ‘automatic APN settings SMS’ never arrived. I manually entered all the APN settings from their site (not quite the same as yours!) and now it seems to be working!
Please confirm you don’t see the answer to your question only 2 posts further down from the post you are answering to, in a topic of currently less than 10 posts .
I have the same issue with my Giffgaff SIM. It is working perfectly in other Android, iOS devices but on my new Fairphone 3 only receives/makes calls and texts, Wifi is ok but data is not working. On the other hand, data is working fine with my other Vodafone SIM when I set it for data use on the Fairphone. So far I have:
List item Set the Giffgaff SIM (the one I’m using data with) for 4G network type, and set the other SIM for 2G only, with Cellular data for the Giffgaff SIM.
List item Tried to manually select networks between the available (non forbbiden ones), such as Sky, giffgaff etc
List item Turned on/off the phone, airplane mode, etc.
I don’t know if I am supposed to switch from one APN to the other or if just by creating them should work (right now I have both of them in the APN section). Nevertheless, I cannot forget or delete the default APN (with the incorrect settings). The Giffgaff SIM is three months old.
One of the SIM-cards I use in my Fairphone 3 is from Giffgaff as well, and I had the same issue (calls and texs work but no mobile data). The APN settings that were made automatically seem to be incorrect, although I can’t claim I understand enough about that to say what exactly was wrong. I believe it was adding DUN (yes, uppercase) to the APN type list that finally made it work. I left the default APN untouched, created a new one from scratch and used that.
See screenshots of my settings below, working with a Giffgaff SIM card (approx. three months old as well) in the UK.
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