I’ve just got a new Fairphone and I love it I’ve never had a smartphone before so it’s all new to me but I think I’m working most of it out. However, although I’ve been able to use wifi with no problems, I don’t seem to be able to establish a data connection (3G). I have read all the relevant forum entries I could find here and followed the suggestions within, but am still having no luck. When I try to establish a connection, the data connection icon in the pull-down menu gets a small blue symbol in front of it - looks a bit like a SIM card.
My network provider is the Co-operative and I first filled in the webpage http://phonecoopsc-dmcp.wds.co/setup?step=phone.vm&showHeader=true&deviceHubId=51587&autoCompletePhoneName=Fairphone+FP1&step=phone.vm&contractId=471&networkId=2043&bearerId=5&networkId=2043, received the APN details and followed the instructions to complete setup, but I couldn’t get a data connection. I then checked the APN settings I’d received against the manual ones at http://payg.thephone.coop/help-support/faqs/, the only difference was the name - I changed it to the one in the manual instructions to see if it made any difference but it didn’t.
I’ve also checked my SIM management settings - I only have one SIM card, I had my mobile number ported across from the network I was previously on (Orange) and although this happened successfully, the number showing under SIM information was still the one that came with my Co-op SIM card, so I changed it manually to my old (Orange) number. This didn’t help. Under Mobile Network Settings I also tried choosing my network operator both manually and automatically, but it didn’t make any difference. Additionally I restarted my phone several times throughout the processes above to see if that triggered anything, but it didn’t.
Does anyone have any suggestions? I really hope someone can help, this is starting to drive me a bit mad!