Despite following all the setup instructions on the Fairphone website and Phone Coop (my network) website, I still cannot receive any MMS messages. The error message notification I get is:
Message not downloaded
Select to review the message and try again
then when I click on the message and then on Download, I get:
Download of message (No subject) from ___ was unsuccessful
If you have followed the guide and it’s still not working then I would suggest contacting the phone coop to make sure everything is setup correctly on your account and phone.
It sounds like a similar issue to this one that was resolved by calling the phone coop
I contacted the Phone Coop on 13th December, and initially I got the same advice - they asked me to re-apply the APN settings again. But as they didn’t tell me to do anything differently from what I’d done before, it unsurprisingly didn’t change anything. So they are looking into it further, and I’ve not heard anything new yet. Fingers crossed for something in the new year…
If so could you try a different SIM card in your Fairphone? (Preferably from a different provider)
Maybe you can borrow a SIM card from your friends or family to test?
Update - now that I have fiddled with the APN settings on that different SIM card (was supposed to be automatic but wasn’t), it IS working with my spare SIM (on giffgaff network). So it seem the problem is either with my SIM card, or with Fairphone’s compatibility with that SIM card. Thank you for the suggestion. I’ll try writing to my usual network (Phone Coop) now…