I had exactly the same problem and reported it to support, following @anon73900052’s advice at FP2 cracked case after 3 weeks (see first post) - #59 by anon73900052
I got two e-mails from support: the first one asking me to check delivery address and preferred cover color and the second one telling me that they’ve sent out the replacement cover.
Calculated in “business hours” the entire process took only about 1,5 hours from when I raised the ticket until support ordered the replacement delivery!
After about 5 more days shipping time I could replace the defective case.
So I’m very happy with FP support and support reaction times! 