For me restarting has zero effect and this has been going on pretty much since I got the phone early this year 
Just to ensure we do not duplicate discussion, I moved your posts
Thanks @yvmuell for consolidating them!
Quick update I do now have a ticket and emails from the support team but we are starting at “have you accidentally turned on airpplane mode/have you switched it off and on again”.
Unfortunately all the detail I put in the chat does not get passed to the support person so I have to do it all again as there was no way to save the chat text. As an engineer myself I have done quite a lot of testing and diagnosis and small fixes like updating software before I ask for help. I get that this is unusual, but it would be helpful, faster and improve our customer support experience if the stuff we send to the AI/support team in the chat was transferred when a ticket is raised.
A note for the future, Fairphone support designers!
After a long list of things to try (none of which work)last week, support have gone silent for the moment. So, two questions to anyone reading this- what was the last, reliable Fairphone model if there is one, that will be supported for a couple of years further? It seems like the FP5 may also have issues.
Otherwise I think I am going to have to abandon the brand if there is a designed in flaw (I mean as a result of the original design so a significant % of units fail and repairs will not fix, not a deliberate fault here) in the FP6 and no older sensible alternative as may be the case, looking at the community forums posts. Th only issue with the FP3+ I had to get rid of was the discontinued support and it’s brain simply not being big and fast enough for modern apps…
Yep tried everything, some problem in the phone, have to send it in for repair. Hopefully will get my phone back this time- and I’d better do some quick diagnosis on the Fairbuds XL headphones because they have issues too.
Hi @Julie_Winnard it’s also been on my mind. Since buying my FP6 in November 2025, my support experience has been extremely slow (min3 months response time).
Looking at Fairphone´s financial situation ( Fairphone - Wikipedia > see Corporate Affairs section + last raise Sustainable smartphones firm Fairphone attracts €49m from impact investors | Impact Investor ), I’m concerned most proceeds are consumed and they may now be operating on a very tight budget.
In such cases, companies often reduce support and focus on new sales — but if FP6 issues are too significant, that becomes a catch-22.
I used my BlackBerry Key2 until June 2026; despite years w/o support, it worked great. I only replaced it due to Android 12 and 4G limitations. A second-hand FP5 (or even a Key2) may therefore be a more sensible short-term option until Fairphone’s financial and business situation becomes clearer.
Those are points I’ve been considering too. I did have issues running some of my main apps on the FP3+ before but assumed that was because it was an older model and OS. However I’ve had some major issues with modern “heavy” apps (i.e. quite a lot of feature and code, requiring a lot of connectiovity/AI links) on the FP6 too which makes me wonder if the apps and network providers are supporting them less than they were (and I know that integration requires support from both ends).
I’ve started looking for a second hand phone to use while mine goes off for repair (last time the courier lost it so I was without my phone for many months!). I may try the not at all green but at least second hand competition sadly.
Lots to consider, thanks!
If this is mainly when using Wifi thats a bug introduced with A16 and it should help to shortly disable Wifi. There is a long thread about this in case you are interested.
Should it rather happen with mobile data it indeed might be related to your provider somehow and especially 3 is prone to issues in combination with Fairphones
Thanks @yvmuell -I can try the airplane mode reset but I’ve had do this a few times when testing the phone this week and haven’t noticed any improvement yet (!). When Wifi is off properly, i have almost zero signal (we need the wifi calling to make sure we get those emergency calls from elderly family members). When I am out, my signal is mostly better. My provider is EE but I wonder if it has a similar disconnection issue than Three UK?
The app issues predate my FP6 (were very bad on the FP3+)- upgrading helped slightly but not as much as I hoped. I’ve stopped using the main app that has serious issues as at least half the problem must be them too! Those apps (which are indeed about loading data- a complex nutrition app and blood sugar app) need wifi to function so any bugs that mess with that do cause havoc. I hope the wifi bugs will get fixed- my phone will soon be going off for a different repair so i will get to try a different device which may be informative.
I sent my FP6 in for repair, although I don’t thik there is anything to repair physically. My guess it’s in the software or in the combination of SIM/FP6.
Since this was my first experience with FP I can’t compare whith previous versions, but my son is very satisfied with his FP5.
So far, I regret my choice for FP6. The idea is great but the reality is very disappointing. I’m back on Samsung now.
I’ll be using a Samsung as a backup while mine is being repaired so I’ll have some direct comparison.