Since the update at the start of last week (June 22nd) every 5 to 6 hours my phone disconnects from the mobile provider (Three UK). This means that I cannot send or receive calls. Resetting this is easy as I just turn airplane mode on for a second and then back off. Okay for daytime not so good at night. Phone works fine between the resets until it happens again. Only has happened since update.
Wondered if anyone had any ideas.
Hello and welcome to the community forum.
We have had some report of issues with your provider, unfortunately.
Could you tell us your network settings, in particular 3G/4G/5G and/or 4G calling?
Hello,
4G calling is set to on and preferred network type is set to 5G/4G/3G/2G.
I am not sure what other information you need.
Thank you for replying.
Hi thanks
The reason I asked is this report
I wonder whether you could perhaps double check with the provider what is going on on their side.
Unfortunately I don’t think I will be able to help any further.
Thank you.
It just seems strange that this has only hapoened since the update.
I will check with 3 UK asap.
Thanks.
Similar disconnection problems on WiFi when using certain apps & texts, no mobile signal where i live so rely on WiFi & WiFi calling. Mobile on Vodafone, WiFi via EE.
Should add that a Lenovo tablet in same place continues without a problem, again airplane mode for a few secs fixes FP6.
The worst offending app is the Tesla app, usually a couple minutes of use then disconnect occurs. Doesn’t affect browsing at all this continues regardless of texts waiting & apps not connecting.
Interestingly I am having this issue with Orange since the last update. I went and talked to them, they changed my SIM, and it is still going on every few hours.
@PWYLL and everyone who has been running into this problem. After countless calls with the data provider, I managed to get in touch with an amazing engineer who solved it for me. My speed went from patchy 70 mb at best to consistent 500 mb, and I’ve had no issues for the past 3 days with disconnections.
Apparently there is a weird interaction between network updates, OS updates, and network settings. What we had to do was:
Hopefully this helps, and you get the help from the provider. I think that was the hardest tbh, but it is a problem with their APN, Phone settings and tower connections for sure. (I did go and ask for a fresh SIM last week and still faced the issue, but that might work if you have a very old SIM, idk).
@Meaghan , tagging you because I hope this helps others too.
I have been experiencing similar issues over the past few weeks (like you, I believed it coincided with an update). I have no idea when the network is dropping, but occasionally when I do check the phone it’ll have no network. I have noticed that when it dropped if I left it, it would eventually recover the network. I had been rebooting it until now when I have observed it lacking a connection, but I have tried out the flight mode method here and that also works.
I’m with Smarty but they piggyback off 3’s network. I’ll try and follow up with them in case the issue is their side.
Thanks for all the responses. I have moved network from 3 to EE in the UK and the problem has stopped. I got a better deal and was happy to pay contract termination fees.
I’m having the same disconnection issues with Smarty which uses the 3 UK network. Got in touch with support and they’ve just advised me to try another device. So if this is a fairphone-specific problem then my only options are to change network provider or get a different phone 
Same issue here with Smarty - currently waiting for the results of their investigation (which I think is quite unlikely to find anything 
)
As a last resort I’ve switched from a physical SIM to an eSIM, and no disconnections so far. Will report back in a couple of days if the connection remains stable.
Edit: Nope, still getting disconnects. Incidentally, my wife is also on Smarty with a FP6 and hasn’t installed the latest OS update. She doesn’t get disconnected like I do.
Followed up with Smarty again and they said
Will suggest you to please continue to monitor the connection as the network is limited indoor.
So they’ve basically given up.
As an aside, this phone has been an absolute nightmare from day 1 and I’ve struggled with it for 8 months hoping and praying it will improve. I’ve had random reboots, touchscreen not responding, photos not saving, camera zoom not working properly, no way to reduce volume in WhatsApp calls and now this. I’m willing to make sacrificies such as no wireless charging, USB 2.0 and crippled OTG functionality, but I can’t trust my phone to just work. I love the ethos behind the product but this will absolutely be my last Fairphone.
I have also been experiencing this issue. I’ve been using Smarty (Three) for a few months. When I first joined everything was working fine. It seems that I have started having this issue since the last software update.
I have contacted both Smarty and Fairphone support. I keep just getting the basic level of support from both, such as reboot, check APN settings, all of which I have tried. Fairphone support claimed there are no other reports of the issue so I’m not hopeful if will be sorted.
That said, if it’s still happening on the next update, I will likely switch to Lebara instead and see if it works better. It’s annoying having the use the switch for airplane mode every time this happens.
What happens if you set the preferred network type from 5G/4G/3G/2G to /4G/3G/2G?
The issue persists even disabling 5G, tried it for a day and still had three dropouts.
I have the same issue, search brought me here. Was fine until recently. I hope they fix it in a new update as it’s super inconvenient
Could you share what network you’re on? Trying to narrow this down to whether it is just a 3 network issue or whether it can appear on other networks too.
I am still waiting on Smartys internal investigation to be completed (opened 12/07). I have shared the phones network logs with them that indicate that Three/ Smarty are dropping the SIMs session (rejectCause=10).
I am by no means an expert on mobile networking so I could be entirely wrong, but I think this could be key information.
I will get back with the results of the investigation.