Communicating with the users

[Volker]

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For local assistance, the Fairphone Angel program might make sense

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Yet instead, those angels, on the forum, have the thankless job of largely trying to answer questions

Maybe you read first

The Fairphone Angels Program and Map (Local support by community members)

The discussion and questions about this topic are located here Fairphone Angels are active volunteers in your area that offer their expertise to assist you. Most Angels cannot offer all services and as volunteers, they’re not always available. So don’t be mad if they don’t answer in time Consider opening a topic on the forum to receive help from other members for non-local or complicated issues. The Customer Service team from Fairphone is also there to he…

There it’s imho made clear that the Fairphone angels program has not been setup for a special group to “answer questions on the forum” but for local support…