Sorry replacement batteries seem to be out of stock atm, but if you didn’t mistreat your phone you’ll still get one free of charge from support (you have 2 years warranty).
With random things I assume you are talking about ghost touches? This could be related to the battery so hopefully it will be fixed once you get the new one.
Yes there are lots of posts about GPS and I’m sorry that I can’t direct you to an easy fix for any GPS-related problem, but did you see the GPS Guide? I compiled some problems, workarounds and solutions there.
Charging problems obviously could be related to the batter as well but just in case you’ll still have them afterwards take a look at the Battery Guide
Unfortunately there is nothing that can be done about the camera and ram, since FP1 is not modular, but I hope you can live with that.
I’m sorry we got off on the wrong foot and I can guarantee you that the “real support” - unlike me - will stay friendly and calm all the time.
thank you for the battery guide link Paul
I have received a reply from ff support that also includes the steps to take as outlined in the guide:
“1. Use the battery up until it is below 0% (until the phone dies).
2. Take the battery out of the phone.
3. Plug your charger into the phone (still without battery).
4. Insert your battery. (This will give the battery a kick)
5. Charge your phone in one go until 100%. Do not boot.”
support however states “You can also take out the battery. Then connect the Fairphone to the charger (plugged to the net). After a few minutes, put the battery back in. Then a loading battery icon should appear for a few seconds. If so, please keep on charging for more than an hour because the battery probably was drained to its max.”
I believe the mention of leaving the phone plugged in for a few minutes prior to inserting the battery shoudl be included in the guide?
This process worked for me once, the phone switched on, showed 6% charge, then beeped (low battery warning) before turning off. I have not been able to successfully repeat this process
I must say that I found my battery being replaced after 1.5 years under warranty
quite exceptional good support. Most batteries are either excluded from warranty or only for a very limited time.
Hi, did you find a solution for the battery charging issue? Mine wont charge at all now - i’ve tried four different chargers. I’m left without a working phone, i’ve had one problem after the other with this phone and i’m thinking of just trying to get my money back - it looks like the battery issue is a common one so maybe a design fault? So disappointed as i love the concept of this phone but need a reliable phone for work
Mine charged again thanks to some luck I think, I did not have this problem
again except once. Hopefully FF support can help you with your phone! I
agree you need one which works proper.