Hey there, I have seen that some people had the same problem but I couldnt really find a solution for it so far. Sometimes my phone does not charge even though it sais it does on the display. I am sure that this is not because of the cable, since it is quite new and sometimes I just need to plug i…

these support forums exist because many people have issues with their fairphones. hopefully many of those issues have been addressed with the latest release

This community-led forum exists for community-support and -discussions. And you didn’t post about your current problems before stating “real support is nearly impossible to find”. It sounds like your battery is dead although you didn’t give much information between all that BS about how much of a “p…

yes Paul… because people are going to wait weeks for a replacement battery while having no working phone…hardly likely for anyone let alone myself as i am currently tethering pc internet from a mobile phone. I have contacted support, suggested reply (let alone action) is 3 days. my fairphone was und…

perhaps instead of just being a defensive fanboy you could (as a moderator) link me to where I would purchase a battery, it does not appear to be listed in accessories or spare parts (have to assume i am missing it as it is an odd, concerning and unlikely omission ) http://shop.fairphone.com/catalo…

Sorry replacement batteries seem to be out of stock atm, but if you didn’t mistreat your phone you’ll still get one free of charge from support (you have 2 years warranty). With random things I assume you are talking about ghost touches? This could be related to the battery so hopefully it will b…

thank you for the battery guide link Paul I have received a reply from ff support that also includes the steps to take as outlined in the guide: “1. Use the battery up until it is below 0% (until the phone dies). 2. Take the battery out of the phone. 3. Plug your charger into the phone (still wi…

You’re right, I added it to the guide. Hope you can fix your phone soon.

I must say that I found my battery being replaced after 1.5 years under warranty quite exceptional good support. Most batteries are either excluded from warranty or only for a very limited time.

my phone now accepts charge via usb from pc (4 days to reach 99% charge), but does not accept charge via car or a multitude of AC adapters. very odd.

Again: a possible sign of a dead or bloating battery. Be sure to check the bloating carefully.

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Charging does not work properly

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