By the way, @marta, your case seems different, as you could connect to another WiFi properly. I don’t want to annoy you, but have you triple-checked and then again quadruple-checked (with “show password” activated) you’ve got the right WiFi key? The fact that you could connect to a WiFi with WPS clearly indicates that your WiFi modem is working.
You also did not answer the question if you were able to remove your WiFi password from the router (creating an open WiFi), and then connect.
“No suitable AP” actually means there is no access point, meaning: no available WiFi Network. If you report that there are up to eight, it should at least see one? o_O
I’m going to try that at somewhere where I can easily manipulate the WiFi. Maybe, it only tests connectivity on open WiFi, not on secured ones. Should have seen your open WiFi, then.
Just for the fun of it, you could get Fing from GooglePlay, and try out what it gives you if you choose Discover Wi-Fi. If it’s unable to connect at all, you will get a stupid error message sending you back to the WiFi settings - but if you are able to connect, you should be able to explore the network a bit. (Not that this would help you with it’s output, really - but it would show your modem works.)
I’ve tried the report again after changing the encryption back to open: no network available, connection timed-out, no suitable AP… but neither X nor 0. I’ve also just realised that bluetooth isn’t working anymore, so I used the test report on that one, too, and got the red x. I guess something is really wrong and I should contact the support. If I get an answer that might be of interest for others I will post it. Thanks again for your help.
I’ve contacted the Fairphone support and, in addition to the other suggestions, have even tried a hard reset. Unfortunately nothing worked. I’ve received a new phone two days ago, but haven’t installed any updates yet. But im positive that it will work this time Thanks for your interest, humorkritik.
When I contacted them some time ago, I got an auto responder with a support ticket number, and a reply 13 minutes later. If you got a ticket number, you should also be able to contact them by phone, I think.
On the subject of the factory tests: do any of the other tests give you results?
Did you try running a full test of all components?
I have the same problem with wifi. I can’t connect to different wifi providers cause of authenticate problem. Fill in the password correctly. By testing wifi in factory mode, no red or green message but the message with ‘No suitable AP’.
I’ve tried to call the support but they don’t answering the phone… Don’t know what to do now…
@Peter_Goldi, sorry to reply with this lag. Your problem sounds like a hardware failure, if I’ve ever seen one!
I would contact support and ask them to repair the phone. If this just happened by updating the OS, it is very odd. I would expect that the phone dropped and some connector or soldering was damaged, but then, you don’t write about anything like this.
@humorkritik: Yes, last week I had contact with the support and I’ve sent the Fairphone back. They will repair the phone and sent it back within 15 days. I’m curious of what the solution is for solving the wifi issue… I’ll let you know, thnx