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Cannot connect to Play store since update

Tags: #<Tag:0x00007f05e1769010>

Hello,
since the last update, I can no longer connect to the Play Store. I checked the bug tracker and couldn’t really find it. Then I tried all the options that the ‘help and support’ function of the APP offers (so cleaning the cache and removing the updates) but nothing does the trick. I tried stopping the app as well.
so when I touch the icon, it will automatically open my google account dashboard, if I try to bypass that, the error message 'fout bij het ophalen van informatie van de server DF-DEFRH-01" appears, so this would be ‘error getting data from the server DF-DEFRH-01)’ in English.
Anything I can try? so far I’ve avoided removing my google account from the device as I fear I’ll never ever get it back to normal.

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Of little consolation to you but can assure you that after a fresh install of Fairphone OS 19.08.1 there is no issue accessing Play Store. Unfortunately something has become corrupted here.

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sounds like something I can try, how do I go about that?

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Here is an article:

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Whatever else make sure that you backup content as link in previously referred to resource:https://support.fairphone.com/hc/en-us/articles/210512123-How-to-back-up-your-Fairphone-2

I appreciate that thought of re-installing device firmware maybe outside your comfort zone, but don’t know whether there is a “Fairphone angel” in your part of the world, whom could help you out:https://forum.fairphone.com/t/the-fairphone-angels-program-local-support-by-community-members/33058

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It seems to have worked! Thanks.

Op 23 sep. 2019 17:00, om 17:00, aspergerguy via Fairphone Community Forum noreply@fairphone.com schreef:

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