Hello,
since the last update, I can no longer connect to the Play Store. I checked the bug tracker and couldn’t really find it. Then I tried all the options that the ‘help and support’ function of the APP offers (so cleaning the cache and removing the updates) but nothing does the trick. I tried stopping the app as well.
so when I touch the icon, it will automatically open my google account dashboard, if I try to bypass that, the error message 'fout bij het ophalen van informatie van de server DF-DEFRH-01" appears, so this would be ‘error getting data from the server DF-DEFRH-01)’ in English.
Anything I can try? so far I’ve avoided removing my google account from the device as I fear I’ll never ever get it back to normal.
1 Like
Of little consolation to you but can assure you that after a fresh install of Fairphone OS 19.08.1 there is no issue accessing Play Store. Unfortunately something has become corrupted here.
1 Like
sounds like something I can try, how do I go about that?
1 Like
Here is an article:
1 Like
Whatever else make sure that you backup content as link in previously referred to resource:https://support.fairphone.com/hc/en-us/articles/210512123-How-to-back-up-your-Fairphone-2
I appreciate that thought of re-installing device firmware maybe outside your comfort zone, but don’t know whether there is a “Fairphone angel” in your part of the world, whom could help you out:https://forum.fairphone.com/t/the-fairphone-angels-program-local-support-by-community-members/33058
1 Like
It seems to have worked! Thanks.
Op 23 sep. 2019 17:00, om 17:00, aspergerguy via Fairphone Community Forum noreply@fairphone.com schreef:
1 Like
This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.