Cameras and flashlight stopped working

[hal9K]

Dear all

Both cameras (back/front) and flashlight (greyed out button) stopped working. It is also not possible to get an image from the camera when using it in other apps (e.g. barcode scanner), the camera feed simply stays black.

• OS is Android 10 up to date
• I disassembled and re-assembled the phone (dis/re-connected camera module)
• It may be a software issue (?) as the back and front camera seem to be separate modules and thus it makes little sense that they both stopped working at the same time(?)

[anon9989719]

Hi and welcome to the forum

I agree it seems odd that both stopped at the same time.

My first query is, if you have an SD card and how it is formatted.
Secondly have you tried starting in ‘Safe mode’ ?

SD card issues: see this recent post:

Camera does not work after transferring pictures to SD card, nor does downloading picutures

If this is what you see you have formatted as internal, there is no eject icon [image] If you formatted as external/portable you will see the eject symbol [image] Sometimes there an entry for a missing SD which I’m sure happened after the first time I formatted as internal ~ it doesn’t want to let go of the idea that internal memory had a one time a friend. [Screenshot_20220401-170325]

and

A little guide to... using SD cards

Android 6 introduced new options for using an SD card in your phone. When you format an SD card or insert a new SD card, you’ll have two options: Internal/phone/adopted storage or external/portable storage. The option that most closely matches older Android versions is the external option. There are a couple of things to take into account when choosing which option works best for you: TL;DR: Formatting as internal will allow you to store apps on it and have it encrypted with the system interna…

Then there is this

https://support.fairphone.com/hc/en-us/articles/360048843571

[hal9K]

• I have no SD card installed
• Safe mode does not change anything regarding my problem
• Restarting without SIM also does not help

[anon9989719]

Hopefully you can find a #fairphoneangel near you that may have some camera modules to change.

However if the phone is still under two years old it would be wise to contact sup port at fair phone dot c…

[urs_lesse]

One more thing, although primarily about diagnosis confirmation rather than fixing:
If you call * # * # 6 6 # * # * you should get a set of hardware tests (the tests might also be accessible through the My Fairphone app) including simple camera tests. From your thorough testing so far, it will probably only confirm the malfunction, but this test might be a good reference when you contact support.