Well thats what marketing is…attracting people with shiny whatever…
And yes we are customer nothing more and nothing less and I dont expect anything different from FP support than from other support, because I think it doesnt matter what I paid or what the company else stands for.
So while I agree that conversation with CS sometimes is challenging, I dont have special expectations towards Fairphone, thus I’m not frustrated that my expectations are not met.
Did you contact them via Chat already? This seem to be helpful to speed things up
Edit reg the issue itself. There is a very old very long topic combining all sorts of calling issues, and normally the hardware tests dont reveal anything failing