Battery problems (wrong charging status / battery might be dying)

Thanks Stefan, i already spoke with a FP employee and there sending a new battery right now.

1 Like

Just adding my voice and screenshots to the crowd. It feels like this started happening to me once Iā€™d updated to 1.8. Once the better gets below about 50% a restart can cause the batter to show ~10% which then drains extremely quickly. Once it powers off, plugging a charger in till immediately bring it back with a chunk of charge!

You can see where I retarted the phone and had the % drop from about 50% to 10%. That then drained down to 1% and stayed there for a while. Once it finally failed, a 1 min charge restarted the phone with +10% again!

This one was me turning off the phone, putting it to charge for a bit then turning it back on. The battery level spiked from around 15% to 80% very very quickly.

My phoneā€™s charge indication not only sometimes drops very fast into single digits until switching off itself at 3%, I also often experience it stuck when charging. For example last night I put it on the charger, it went from 3 to 18% and remained there for the rest of the night. Then, other times, it charges like others have described, with the indication jumping suddenly from ~14 to 50-70%. This behavior has started only recently, long after the 1.6 updateā€¦

Hi everybodyā€¦

I canā€™t stand it anymore.

I charge my phone 3 times a day and still canā€™t use it for a whole day. This morning battery droped from fully charged to 0% in two hours (!!!) and I didnā€™t even use itā€¦ just unlocked it once or twice.

This is intorelableā€¦ I donā€™t trust the indication, I donā€™t know when my phoneā€™s charged and of course I canā€™t rely on it during the day as I have a lot of (bad) surprises.

I really need some help with it. Is it the battery or the phone problem? is there anyway to make it better?

PS my phone is first edition.

@evidemment - This really isnā€™t usual behaviour. How infuriating! My opinion is that it could well be a battery problem and you should contact support directly to organise a replacement as soon as possible.

In fact the battery is bloated!!! Itā€™s only after reading the equivalent
article on fairphone site that I realised that the case didnā€™t fit any more
and that the back cover was poppedā€¦

So I took the battery off and waiting. Iā€™m back to my Samsung mobile
(snif).

1 Like

No bloating on my battery but check out this battery life:

5hrs 50mins of useful life, of which about 2 and a half hours the phone was in my pocket with the screen off. (I was in the cinema!)

:frowning:

I just received my new batteryā€¦! My life has changed!

Fully charged this morning at 8:00 itā€™s 15:00 and Iā€™m 72%!!! I even played Frozen for a while!!!

2 Likes

Even if your battery is not bloated I think you should change itā€¦ changed everything for me.

Do you think they give you a warranty ticket, if you canā€™t actually see that there is a manufacturing defect?

Has anyone gotten a warranty ticket with a non-bloated battery?

I donā€™t know, itā€™s worth trying but normally batteries arenā€™t covered by warranties.

I know there are some topics about battery problems but i didnā€™t find any answers in any of them. My battery goes down very quickly. Itā€™s been going on for a few days now. This morning i got up around 08:00 am with a 100% battery, half an hour later it was 92% without using it, if i use it i can practically see the percentage drop. Now, almost 4 hours later, my FP is at 45%. Does someone know how to solve this?

Some background info:

  • It didnā€™t occur right after the update but i do use Kola Nut 1.8.
  • I had the 14% bug and the 15% to 1% in seconds bug but those are gone.
  • I use Juice Defender and followed some of the tips to lengthen the life of my battery.
  • My FP doesnā€™t always charge. Sometimes when the red light is on and the phone indicates itā€™s charging i see that after some hours the battery just drained. I already filled in a repair form but iā€™m still waiting to send my phone cause i got no replacement and the problem doesnā€™t always occur.

There are a lot of answers, but no solution yet! :wink: You can be sure, that if we knew, what to do, there would have been a solution posted!

For now, the best thing is to wait until the battery bloats and then request a warranty ticket from Fairphone.

This might also be interesting: Charging does not work properly.

So this is a symptom of a bloated battery? I shall wait before that happens to return it with the repair form.

I fear sooner or later your battery will bloatā€¦ Nothing officially confirmed though!

@Stefan: Confirmed! My phone was at 6%, ran down from 15% in a matter of minutes, screen on.
Turned screen off, checked back appr. 2 hrs later: 4%!

I too had the 14% bug with the percentage stalled at 14% for appr. 12 hrs. before the update. Are these bugs related? It would appear so!

1 Like

Seems to me that the 14%-Problem (which later escalated for me to a "45% to 0% in a few minutesā€œ-problem) was the sign of a failing battery. Ordered a replacement battery and since then Iā€™m seeing an almost linear drop in the battery capacity.

Still: not good. Hope that I donā€™t have to replace the battery every year (never had to do replace the battery on my previous phones and I used them 2yrs and longer)

And: it would be interesting how common this problem is. Because: everyone in this thread has this problem which might distort reality for us. Maybe weā€™re the only 20 (estimate) people who have this problem (then I wouldnā€™t consider this a big problem). But maybe weā€™re only 1% of the people having this problem. The rest just didnā€™t find the thread

1 Like

@Arnd: Thank you for confirming this. It seems that before and after the update the battery calibration was handled differently, so the low-quality-battery showed different symptoms. Still, I donā€™t think the bad battery is caused by the update.

@bgschaid: We did some calculations on this some while ago:

Maybe this has been posted before, but still:

  • replaced old battery for my Fairphone (first edition) with a new one three weeks ago
  • seems to be working just fine
  • today: phone shut itself off because battery was down; no failure here
  • just started to recharge it - first, no red light, after one minute red light appeared, I checked: big battery symbol on blue screen showed 2%
  • after 15 minutes, I checked again: recharge status showed 19%
  • charging stil going on, I immediately switched on my phone, everything started as normal, BUT battery status in recharging mode now showed 55% - !?
  • I switched off my phone; recharging status continued at 55%.
    This means: from 19% to 55% in 10 seconds!?

Maybe this piece of information helps solving the battery trouble.
Thanks!

I would be interested to know this. Iā€™m keeping an eye on my battery, but no signs of physical bloating so far.

Iā€™ve also experienced similar battery issues that people have described in this thread, with power suddenly dropping down. And power draining much more quickly than expected - last night I had around 20% before I went to sleep, but woke up to a dead phone! (no data or wifi connection enabled)

1 Like