For many weeks now my Fairphone 3+ battery will only charge very very slowly. It takes ages just to get a few percent of charge. The charger and cable work fine because they charge my work phone fully and very rapidly. It is definitely something to do with the phone.
Do I need a new battery or new USB port or is it something else and what can I do to find out what the problem is and how to solve it please?
Thats unfortunate. Try to calibrate the battery and try a other Wall outlet. I hope this can help and trying a other charger can always help. Also if it charge a other phone rapidly. Did the same charger worked in the past for the same Fairphone?
I have the same problem. The battery of my FP3+ charges very slowly. To charge 20% it took 9 hours.
I plug the charger in the FP3+, the light for charging is ok, but no signal of charging in the battery-sign on the display.
I restarted my FP3+ several times.
I tryed to charge it at the shop where I bought it with a different charger/cable.
I tryed to charge it with a different battery (from someone who works in the shop).
I tryed to charge my battery in a different FP3+ (from the woman in the shop) and the battery was charged as it used to be.
I did the battery status check as recommended from amoun. when pluged it, the status was charging.
Hope the problem gets solved faster than the phone charges atm.
If it is on, it charges hardly at all. Less than 1% per hour, even in enegy-saving-mode and with everything turned off (wlan, blutooth, gps), in flight mode. Although I use a faiphone quick charger and a fairphone cable.
When connected to the charging cable, LED goes on, percentage of accu load is shown in display, but no recognisable increase.
Funny behavior if it is off: vibrates, shows fairphone logo, then showing black display. Then display turns off after a bit. Pressing on/off makes it repeat. Sometimes it repeats this by itself.
The phone is pretty new. It has not been exposed to humidity, it didn’t fall or was shocked, I didn’t change any software, I cleaned the usb-contacts.
I did a battery check as elsewhere described (like dialing ###*66… or something like that), and it said everything was ok…
what is wrong? What is there to do to get back to normal loading?
Have you already done some cleaning of the battery and phone contacts or checked for proper contacting of the battery in its compartment?
FP2 had troubles of this kind in some cases.
Isn’t there a status graph of the ongoing charging/discharging also showing software components and their power consumption? Android 5+6 had this. Small gaps in the graph often were an indicator for contacting problems of the battery.
Hi FGA, I don’t like the sound of the behaviour when you charge with the phone off. I advise to contact Fairphone support either with the e-mail address given by amoun above or through https://support.fairphone.com
Make sure to back up your data as soon as you can, if not already done!
I’m also nervous about my Data/Apps/PW etc…
I’ll need to backup them in case I have to send the phone in.
I already contacted firstname.lastname@example.org.
Do you know a smart possibility to backup the whole phone apart from Google? I don’t want them to have anything from me and invested some effort in not giving them stuff into their “Cloud”.
I contacted fairphone customers service, and they sent me a loooong to-do list, before the can take further steps.
The list includes the most simple things (update, restart, use other cable/charger, turn the plug around) and more sophisticated jobs (selftest the battery and send screenshots, remove battery and send a photo). The list is included below.
The good news is: the phone resumed quickcharging - mostly. Just like that. Without any changes made, using the same devices.
The bad news is: It still behaves funny.
For example: I plug it to an usb port at a laptop, and the display shows “65%” in the corner up right, and “device fully loaded” in the center below, at the same time. Within the next hour the load SINKS rapidly down to 50% (quicker than without the loading cable atached). I have screenshots of that display.
Since I manage to recharge the phone on a daily basis again, I have little motivation to send it in to fairphone… so this is why there is so little to update here.
Here is the List from customers service @ fairphone:
1: Update to the latest softwareFirst of all, please, make sure that you are running the latest Fairphone OS.
Go to Settings → About your phone → Build number
Check if your Fairphone 3/Fairphone 3+ has the Fairphone OS v.0129 (Build number 8901.3.A.0129.20210805).
If the build number on your device is different, please, follow our support article to update.