I fully agree. That’s for the core values Fairphone started off its business after all. After being in business for that long, I still cannot get rid of the impression that specifically these core values are yet so less weighted even by some customers.
It never was about offering a premium model to cope with the big players having their focus mainly on specs and eye candy while keeping silence about all this exploitation and such going on along the supply chain.
These facts seems to be the hardest to be explained comprehensive again and again to some customers no matter how obvious they are expressed and proven.
Upgradability never was fixed but “optional” depending on future developments. Among these values (I once posted my email reply from FP partly about this point here in the past - before I funded the FP2), repairability however was and one part along the way luckily was able/had to be upgraded too. I don’t see what’s so hard on accepting the facts and reconsider personal expectations.
By reading official information about Fairphone and questioning them for clearance in advance I knew what I was paying several hundreds of € for and what I could expect, so c’mon.
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