So I have 2 identical FP4 units with both a recent OS on it. Both have the same issue where the brightness just drops to unusable levels without the ability to increase it as the slider is already at 100%.
Both phones are registered for extended warranty.
So I just tried filing a support request but even though I already supplied my IMEI during that process for one of the phones now they still are asking for a proof of purchase.
I have already supplied a proof of purchase while registering them.
I am getting a bad feeling about the willingness of fairphone to actually fix issues under warranty.
Let’s hope I am wrong.
After submitting the topic, I got the following response:
Regarding the brightness issue, I have logged and reported it to the relevant team for further investigation.
Please rest assured that we are doing our best to have this resolved as soon as possible. I kindly ask you to give us more time to investigate this. As soon as we have any news, we will immediately communicate it directly to you.
I am happy to report that fairphone opened a support ticket after I reminded them I already showed proof of purchase during registration. After which they asked no more questions regarding that.
it looks like we might finally have an ethical phone brand with a working central internal database What bliss!
What bliss!