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When I stop using it a few minutes it goes out and begins to be restarted

Hello!!
I have a fairphone 2 newly. It came to me four days ago. When I stop using it a few minutes it goes out and begins to be restarted, therefore if I do not return to write my pin it remains subdued and again it tries to be restarted. Since I can solve it?? I have tried to restore the values of factory, have extracted the battery, etc … and it is not solved. Could someone have solved this problem?

2 posts were merged into an existing topic: FP2 random reboots - see #rebootsguide for help