I’ve been experiencing an issue when taking photos or videos directly within the WhatsApp app to send to a contact or group chat. After capturing the photo or video, the app sometimes crashes. This results in either a blurred photo or a video of only a few seconds being saved.
I’ve already ensured WhatsApp is updated and tried clearing the app cache, but the problem persists. It seems like this might be related to Fairphone. Has anyone else encountered this issue or heard of a solution in progress?
Anyway, I have never experienced this issue on any other phone and as I mentioned the WhatsApp app is updated and cache cleaned so I’d appreciate it if, when replying, the focus could be on providing just helpful input rather than defending Fairphone at all costs
Yes, I have been having the same issue with FP5. Did you get it solved. In my case, when I open whatsapp and try to take a picture, it doesnt take it at all, and I have to get out of camera and back in and see if it works…it is very annoying.
Hi, I did not solved the problem yet but I have been in contact with FP support. They suggested to uninstall and re-install whatsApp, but the issue is still happening to me (not always, but often). I’ll let you know if they have any other update on that. In the meantime, I’ll suggest you to have a way to clean your cache easily (like a phone cleaner app), that helped me whenever I have this issue, and to report the problem to FP support so with more customers reporting the problem they can hopefully solve it. But honestly a phone with these specs should not have these kind of problems
Maybe it’s not a problem with the phone at all, but with the app(s)? I would not install a ‘phone cleaner app’, for example, as they promise more than they can actually do. It’s more like snake oil, than a real help and they can cause problems by themself, and probably advertise another app to solve these. Less is more sometimes.
I believe that if this issue were specific to WhatsApp (as it’s the only app where I’ve encountered the problem), it would have likely been resolved by now, and/or I would have found a solution online—which hasn’t been the case. This issue has persisted for three months since I got the FP5. I’ve never experienced a similar problem with other phones, nor have I heard of others facing this issue with different devices. It’s quite frustrating because sometimes, when you try to send a photo or video directly through a WhatsApp chat, the phone lags, causing you to lose the media content. Anyway, I will let you know what the support will tell me and hopefully it is something that can be solved with minor updates.
