As I might have been the strongest enthusiast of this idea, I am reporting now - as a follow up to @Alon_Brandt update post, that there is now indeed 24 online chat bot. It is not yet clearly marked on the website so I am attaching the print screen
Now I will not be testing it as I am still trying to limit my use of AI (also for eco-friendly reasons), but I think that could really work out to have a bot plus a human operated chat 
Thank you Fairphone Team
Edited. 2.0 Caved in and asked Tin myself 
about a human operated chat. As a reply I was offered to be connected to an agent
