Hi, we have had a little discussion on AI chatbot here, We're hanging up our phones and coming to you LIVE - #57 by Meaghan and the following posts.
It seems it is quite easy to bypass a bot but only within the designated official chat hours, otherwise you are asked for your name and some basic info.
My experience is quite positive. I enquired about the Keep Club glitch, and got the info it has been recognised and being working on and is to be expected to improve with no further action needed on my side. I did not need (to trouble) a human agent for that so I would say it was a good use of resources.