Thanks. Have I missed any communication on that? 
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I dont think so, I think it was not communicated in any public topic.
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Support is handled by a (big) subcontractor (ZenDesk), so I’m afraid you can nudge here as much as you want, it probably won’t help much–in this specific case.
The “you can also call us” thing is because phones can be absolutely vital for some people (it could be your only contact with the outside world), and in this case going through the usual slow procedure won’t do. In this case you are supposed to be able to call, in the quite unlikely case your issue can be solved by phone, and at least it eliminates the week of waiting for the first answer after the automated reply.
Support team still is from Fairphone, and they should be able to influence what is send on their behalf by a contractor platform.
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Ain’t ZenDesk not just the software they use to handle support cases?
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That’s true, Zendesk is a software.
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Hey! Thank you for flagging this. It seems we had one errant email going out from us that still mentioned the option to reach us by phone. As mentioned in the post above, all requests will now happen through our virtual customer support desk, where you can live chat with someone from Fairphone. We hope this helps. Have a great day!
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