URGENT Phone cannot charge - unusable for 2 weeks

[Meaghan]

@LindaS

for guidance on how to get help from Fairphone support.

The forum guidance on contacting support can be found here

The Forum Guide to... Fairphone Support

This guide is a wiki, you are free to edit/update it using the icon in the bottom right corner of this post. This is a summary collected by user and not official Fairphone content, in any way legally binding in terms of warranty or return policies. Contacting support There are different ways of contacting support: Contact form Use the troubleshooting tool in the official troubleshooting guide/repair portal, in case it does not solve your issue, you will be automatically forwarded …

The recommended official way is to use the self-repair portal

Here’s how you can repair your Fairphone device yourself.

In order to accelerate the contact, users can also use the online chat option (10-12 daily).