URGENT Phone cannot charge - unusable for 2 weeks

[LindaS]

Hi,

I’m not looking for technical troubleshooting here, but for guidance on how to get help from Fairphone support.

My phone has been unable to charge for over two weeks and is now completely out of battery, so it is unusable. I opened a support ticket more than two weeks ago (Ticket #1356218) and haven’t received any response yet.

Since the phone cannot be powered on, I’m stuck and unsure how to proceed under warranty.

If a moderator could advise on escalation, or if anyone has experience with similar delays, I would really appreciate it.

Thank you.

[piero-e]

@LindaS

I’m not looking for technical troubleshooting here

@LindaS

so it is unusable

@LindaS

Since the phone cannot be powered on, I’m stuck

what is your phone model ?
you may have a try WireLess charger as a workaround awaiting a definitive solution…

@LindaS

how to proceed under warranty.

serial number or imei are noted on the chassis, under the battery.

[Lidwien]

Perhaps a Fairphone Angel is living in your neighbourhood, who can help you.
Did you checked your USB port if any dust is stuck in the port?
Did you try other cables/chargers?

[LindaS]

It’s a fairphone 4, there is no wireless option

[LindaS]

Thanks I will look it up!

Yeah I tried everything

[piero-e]

you may try to charge your battery in someonelse FP4…

[Meaghan]

@LindaS

for guidance on how to get help from Fairphone support.

The forum guidance on contacting support can be found here

The Forum Guide to... Fairphone Support

This guide is a wiki, you are free to edit/update it using the icon in the bottom right corner of this post. This is a summary collected by user and not official Fairphone content, in any way legally binding in terms of warranty or return policies. Contacting support There are different ways of contacting support: Contact form Use the troubleshooting tool in the official troubleshooting guide/repair portal, in case it does not solve your issue, you will be automatically forwarded …

The recommended official way is to use the self-repair portal

Here’s how you can repair your Fairphone device yourself.

In order to accelerate the contact, users can also use the online chat option (10-12 daily).

[chrisse]

Hi,
As I always have my phone in my pocket, I must take out the dust in the usb-c port every now and then. I had tried first with a tool that didn’t work though I thought it did (don’t remember which one, but something from my ifixit kit). What works the best for me is a sewing needle. And some time, because there is always more dust than one thinks.