Trouble launching ebanking app on Fairphone 5

Help Fairphone 5
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1

Hello!

I’m new here, so I hope I’m posting this on the right page. And I thank you all in advance for your advices!

I’ve bought a Fairphone 5 about 10 days ago, running on Android 14. I’ve installed the ebanking app of my bank and activated it without a problem. However, on opening the app the next time, it got stuck on the welcome page and didn’t really start. I couldn’t even log in, because the login screen didn’t show up.

I uninstalled and re-installed it. The installation went perfectly fine. But when I wanted to open it again, the result was the same: it got stuck on the welcome screen again. This means I can’t use this ebanking app, which is a pretty important issue to me, as I manage a lot of my administrative stuff on my phone.

I supposed this could have been caused by various factors:

  • The ebanking app isn’t adapted for Android 14 or isn’t compatible with it anymore (Android 15 is already out there)
  • I have another app that might make it more difficult to work
  • Fairphone doesn’t like my bank or vice-versa :sweat_smile:
  • others… :thinking:

I have looked for other questions about this, but couldn’t find any here or any other forums, so I hope this is not redundant.

Thank you in advance for your help! I look forward to reading what people have to say about Fairphones in general and about their experience.

Have a great day! :cherry_blossom:

2

Hello and welcome to the forum.
I think what could help is for you to share the name of the app, then some people might chip in sharing their experience with this particular app. I understand the reluctancy though.
For context, I am using like five different banking apps on my FP5 with no issues.

And just to double check, you’re using the stock Fairphone OS, on its newest update?

3

Thank you for your quick answer!

I’m using the Raiffeisen e-banking app. It’s a Swiss bank. So far, I haven’t found any information about this kind of troubleshoot.

Yes, I’m using Fairphone stock OS and updated it to Android 14 as it was requested by the phone itself. So far, I haven’t made any change to any of this, as I want first to experience Fairphone as it is before tweaking anything.

I hope this helps! :smiling_face:

4

Have you contacted your bank yet? Maybe they know more about this issue with their app.

5

Hi thanks
I have never used Raiffeisen app - is it the one you meant?

I have downloaded and installed with no issues, even received a login code via text message. But as I am not their customer, I did not continue.

Unfortunately, in the meantime my fairphone suffered from the coffee incident and now is being dried but I could send you some printscreens tomorrow.

I had a look on reviews on Google Store and there was only one comment suggesting lack of compatibility with Samsung