Dear all, One week ago, while using my phone, the touchscreen suddenly stopped working. I did nothing strange (just typing a message) at the time. I could only turn it off by taking the battery out. But when restarting, I could not enter my pin, since the touch screen doesn’t work. After a few day…

[image] Karolien_Burvenich: I tried the touchscreentest , but unfortunately the screen remains hanging on “Fairphone” and doesn’t continue to any blue screen. I’m afraid that only works on the Fairphone 1. For the Fairphone 2 you’ll have more luck following this support article . If the re-asse…

Hi Johannes, Thanks for the tip. I managed to remove the screen (exciting, first time I opened the phone) and put it back in place, but it doesn’t make any difference. I will send an email to the support service and follow up by phone if necessary. Thanks! Karolien

You should try cleaning the connectors when the screen is disassembled.

Dear Karolien, I’ve the same problem. There is no constancy in it, what I do is push the right upper button (with which you switch off the phone) shortly, the screen turns black, then press the same button again, then sometimes you can continue with typing. But most of the time the screen is still…

Hi Paul and Tony, Paul, of course I’ve tried cleaning the connectors. At the moment, the screen has been sent to Fairphone and I hope to receive replacement as soon as possible. Tony, with me it was much more consistent. Turning on and off or whatsoever did not have any impact. So I hope changing …

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