Touchscreen keyboard issue (no 1 or Q!)

[innerglee]

Hi all,

The top left of my pop-up touch screen keyboard has stopped working. When I try to type a 1 I get a 2, and when I try to type a Q, I get a W.

Any ideas for a fix?

Thanks

Neil

[Lidwien]

Turn your screen and see if still the 1 and the Q are affected.
If not, it’s likely to be the touchscreen.
If yes, it’s something odd in the screen keyboard.

[d2w]

There is a lot to read here…

Maybe your screen has to be replaced (like mine), hopefully under warranty

Parts of the touchscreen don't work - See first post for troubleshooting

Troubleshooting: Do the following steps: Remove the screen from the phone (if you have troubles check out this guide) Carefully clean the connectors. Then put the screen back. If the problem persists go to Settings > Maintenance > Checkup and use the “Free drawing” tool. (Do this while the phone is not plugged in) If there are parts of the screen where you can’t draw then make a screenshot and send it to support to get a replacement. Original Post: Hi, the touch screen of my FP2 does not …

[innerglee]

Good call! I have my phone set to stay in portrait mode when I turn it, so it didn’t occur to me. I tried it, and the Q and 1 work fine, so it must be a problem with the screen.
Thanks!

[paulakreuzer]

There is also the possibility that the screen isn’t broken, but the connectors are just dirty.
Try to #disassemble the screen and clean the connectors carefully.