I got my fp3 about 9 months ago, while I was happy at first, I soon noticed some hickups of the touchscreen that are really annoying.
The first issue is actually quite spooky, sometimes the touchscreen seems to get locked into a loop of random inputs. While I don’t do anything and just look at the screen I can watch button’s being toggled, WiFi, airplane mode, or Bluetooth are randomly switched on and off, App windows are pushed into the foreground or gibberish is typed into the keyboard. These episodes often only last a few seconds but it even got this far that I once involuntary posted a WhatsApp status during these weird happenings.
This happens more or less regularly and I cannot explain what triggers it.
The second issue started a bit later but is equally annoying. Between once a week and several times a day my screen freezes. The touchscreen does not react to any input anymore and I can only ‘fix’ this by locking and unlocking the screen again and then killing the respective app.
It has happened independent of the app.
Has anyone else experienced this? I will send my fp3 back, hopefully the factory can fix it.
Thanks that is exactly the same issue I have. I haven’t read the second thread yet but at least in the first there does not exist a solution yet. I contacted the support and hope they will get back time soon.
I experience exactly the same problems with my FP3. Twice disassembled my phone, cleaning the contacts and re-assembling it, but this doesn’t help. I received my FP in november 2019 and the problems started around february this year. I am under the impression it happens more often when it is warm/clammy weather. You too?
in my experience, it was very helpful that I could illustrate the problem with a video I made. The support of FairPhone was quite quick, but Cordon, the repair center, could not reproduce the problem. It took nearly a month from the first time I got in contact with the FairPhone support center to the day Cordon send me my phone back – unrepaired.
Because of the video that showed the problem quite clear FairPhone re-created the return request and told Cordon to treat the case as an “urgent replacement”. This time, Cordon reacted quite fast, and replacement took only a week.
They replaced the complete device, and everything is working fine now.