Any touch on the screen is without action. I can’t start the phone because it needs to enter a pin code. The issue is the same even after a reboot. I tried also to start the phone after removing the sim card … and after removing the battery. Same statement; Help ! Thanks.
She had the same issue and reported that after taking out the display and putting it back in, the touchacreen started working again. Maybe that works for you too.
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While one should always try everything that is possible, I think I need to point out the differences in both cases: The linked case was a Fairphone 3 instead of 5 in this case, and it had fallen down before it didn’t work anymore which was not part of the problem description here.
Just in case it is a hardware defect you should try to backup your data which you can do by using a mouse with a USB OTG adaptor to replace the touches on the screen with.
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I tried that (taking out the display and putting it back in) on my Fairphone 5 … and it seemed working, but for a couple of hours only. And the same issue reapears.
Not solved.
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I do not know if this would help, but when my Fairphone 4 does not react to touch, I make sure I am holding the back of the phone with my other hand, and then it usually works. Licking a finger also sometimes helps.
Finnaly, I sent i back to FairPhone under warantly for repair. They replaced the screen. It’s now back to me … and works well !
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