I already sent a message to the support but I don’t really expect an answer (at least soon) so I’m coming to seek help here among you.
I’m very disappointed because I can’t use my FP2 anymore. I had some problems recently because my battery wasn’t always fully charging. Sometimes also I guess the phone wasn’t recognizing the charging cable and it would repetitively switch the charge on and off, but plugging in and out the charge cable was enough to settle the things right.
But today I had a problem. I started charging my phone to maybe an old plug and then I noticed since then that the problem of the switch on/off was now always and also, when I unplug my phone, the battery discharges completely in a few seconds/minutes.
Honestly my phone is not even 2 years old so if I could get a good explanation from the staff it’d be nice.
And even if I don’t get a partial refund (…), what should I change? The battery? The bottom Module?? Both???
I really need help because I don’t have a phone for now since the FP2 is unusable…
PS: I also always had a problem with my screen that used to freeze quite often when my FP2 was charging… maybe it’s linked?
Well it might charge, but as soon as it’ll open to the home screen, the battery drains until the phone shuts off (because then it doesn’t recognize the charging). When it’s not stuck in a loop of the fairphone
screen - doesn’t recognize charging - shuts off - charges - fairphone screen etc
Right now when I try to charge it, I just have the red LED beam on and off and then finally off.
This sounds similar to what happened to me a few months ago. Hopefugly support will be in touch soon but basically some of the FP2S have faulty lower modules and they sent me a replacement. Really easy to fit.