Hey Bella, I can imagine phonecalls in public are not the nicest for you now! We will be in touch today. Thanks, Michiel
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Hi Margoe, apologies for us not getting in touch. Iām making sure you receive an answer today!
Hey Marco, Iām making sure we will provide you with an answer today!
Hey Nathanaƫl, sorry for not getting in touch. We will help you today!
Jan, I will answer your message today. Sorry it took us so long to answer! Greets, Michiel
Honestly? I have an open ticket (#106117) since almost two months without answer and in the forum I bump into a load of āHey, thanks for your patience, Iām looking into it immediatelyā messages.
So hereās my āHey, Iām waiting for ages without reactionā post, after you made me sign up for the forum separately to my existing FF customer accountā¦
Hope to hear from you soon @anon48893843 , my Nicknameās not without a reason.
Cheers!
Hello, I can imagine that you are frustrated with us not answering (and about the fact that a separate account for the forum is needed). We do the best we can, but it is hard to keep up. In any case, Iām making sure you will be helped today.
Thanks a lot Michael! I appreciate your efforts 
Just out of curiosity: Is there a reason why only the support requests posted in the forums are answered?
Hey, Iām going to make sure you receive a solution from us today!
Hey, thanks for your message, but you are mistaken: we are definitely not only answering support requests on the forum!
Hey Alex, my apologies that you had to go through the kafkaesk experience. Iāve seen that my colleague Gino has been in touch with you today. We are already running replacement programs for modules, which you will be a part of!
Hi, I have just replied to your message. Weāll make sure you have a working phone as soon as possible!
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Ah, then I got that wrongly. Does that mean you would have answered my request eventually, even if I had not posted here? Or basically that you are answering support requests from this post with priority?
Hello Hello,
Iāve already open a ticket #115500
Iām a bit stressed because I am on holidays and all my travel documents are on the phone
My phone suddenly stopped 2 days ago. It was charged at 98% and stopped without any reason.
I cannot switch it on again.
Of course, Iāve tried to remove the battery, sim cards, etcā¦ but without any result.
Even if I plug it to the charger, there isnāt any light LED, red or green.
Plugged to a computer, nothing happen.
Unfortunately (for me !) a lot of documents were stored on the internal memoryā¦
Thanks for your help @anon48893843
EM
Hi,
Iām waiting for over two month to get an answer back. (Request #106872) My Fairphone is dead and and I tried so many solutions from the forum, which arenāt working that Iām really annoyed. I even tried more than five chargers to ensure that this isnāt the problem. I really like this phone and the company but as an paperweight it is just to expensive
Looking forward to an answer soon.
Yes, your request would have been answered eventually. We are trying to filter for messages which we think need priority, and we are also monitoring this forum thread for customers with severe problems.
Hello Etienne, Iām sorry to hear your phone stopped working on a holiday, thatās of course very inconvenient. Iām making sure we will help you today.
Hello Robert, our apologies for never replying to your message. I have just sent you a reply to make sure we will replace your device as soon as possible.
I see, thanks for that clarification! Iām sure youāre giving your best
Hi! Iām very sorry to pile on to the complaints, and I fully understand how hard it is to keep up with all the support requests, but Iāve been having a serious problem with my Fairphone for over a month now. I tried to find out if itās something I can fix myself, but it seems to be a very tricky mechanical issue that takes a lot of skill and the right tools to fix. So I put in a request for repair about 5 weeks ago (the ticket number is #108927) and I still havenāt heard back yet. It seems that posting this issue here often helps getting a quicker reply. Is there anything you can do, @anon48893843? Iāve been borrowing a friendās phone for the time being, but Iād really like to have my Fairphone up and running again.
Thanks in advance and best wishes
Charlotte