Support request not answered yet

Discuss The Industry
203

Hey there,

also troubled by the infamous touchscreen issues.
My ticket number is #103553, it’s been a while but answer so far.
@anon48893843, looks like you’re the man, so would you be so kind and make the people in charge aware of this. :slight_smile:

Thank you all already in advance.

204

Hey Struppi, sorry for the late reply. I have just send you a message to make sure we can get your display up and running again. Many thanks for the patience!

205

Hey @anon48893843 ,
I have the same problems, the people before explained already:
May you can help me. Me ticket number was #108960.
Got no answer yet.

Thank you

206

Hi

honestly, I’m shocked about the poor support by the Fairphone Support-Team.

I can’t do calls with my FP2 and the only answer i get for weeks is a ticket number.

Anyone with the same support-experience?

BR Eb

207

I have a ticket open from few days : no answer. I believe that there are a lot of problems with the last OS…

208

@horstheinrich and @ExtraPaul please post your request numbers.

209

As support isn’t replying to me I thought I’d post my issue here and hope that someone can help.
My microphone stopped working a couple of weeks after I received my new handset. I can hear the caller clearly although they can’t hear me. At best it sounds like I’m far away in a long tunnel. Very frustrating and means I can’t use my phone at the moment. If support is listening please get back to me, I can’t call you as you wouldn’t be able to hear me anyway!

210

@Anna_Fisher you too please post your request number.

211

#112341 This? Will this help me?

212

Yes! I’ve been waiting patiently for a couple of weeks now. Trying all avenues to get a response today :slight_smile:

213

The mine is 112053.
I just called Fairphone by phone…
Thank’s

214

I have just written you a reply. Our apologies for being so late with helping!

215

I just replied, sorry for being so late!

216

Hey, I have just replied to your message. We know we are behind but we do the best we can! Thanks for your patience in the meantime.

217

#108946

I’m curious if something will happen…

218

7 posts were split to a new topic: Just moving this to keep original thread tidy

224

Thanks to Michiel!

BR Eb

226

Request #107272
I’m having issues with my FP2 screen, and the proximity sensor isn’t working properly either. Sadly, the phone is barely useable now…
Would appreciate your help @anon48893843, thanks!

227

Hey Michiel S could you please sent me the return adress for the Netherlands? I just don’t get the adress and I posted the question about the adress ages ago. Thanks!

228

my topics are also not answered until today and still not solved:

#108506