Support request not answered yet

[Ezio_Auditore]

Thanks for the fast reply! I think now I will be able to manage the problem!
But do you know how long it may need to get the Phone checked and repaired?

[anon48893843]

happy holidays

[anon48893843]

This usually takes around a week after receiving the phone, but it differs a bit - sometimes the repair center is a bit too busy like we are too. Hope you can manage in the meantime!

[Sarra_Ceniaceae]

Hello,
I haven’t waited as much as some persons, but I have a really annoying problem with charging my fairphone since i received it…
I could charge it 2 times with no problems and since then, the microUSB doesn’t fit anymore. It “wiggles” in the module.
Thus the phone takes for ever to charge, as one little mouvement from a femtometer makes the microUSB disconnect from the phone and stop charging.
Are you aware of that problem on other phone from the same batch? I received it on Feb 12 2016.
Is there a brand of charger that is more compatible with the Fairphone? What can i look at or do, before ordering a new module?
Thank you very much!

Sarra

[anon48893843]

Hey! Sorry to hear of your problems. Couldn’t find you directly in our system though, did you create a ticket yet and if so, can you share the ticket number? Thanks! Michiel

[Sarra_Ceniaceae]

Oh sorry!
I created a ticket on June 17th ticket number: 111059

Thanks

[freibadschwimmer]

@Sarra_Ceniaceae

Is there a brand of charger that is more compatible with the Fairphone?

While waiting for support answers, you could check in the meantime this thread (as some other people also reported problems with certain chargers/cables):

Charging the FP2 / cable problems

Hello together, at first: sorry for my english. My problem is to load the FP2. I used my old cables of my old Android mobile phone. Both are not working (5V/1ampere). I use now the cable of a friend (5V/1,5A). Am not sure: What is the problem and is the use of 1,5 ampere-cables good for the FP2? Thank you for you help! Johannes

Maybe you find some helpful answers there.

[paulakreuzer]

@freibadschwimmer

you could check in the meantime this thread

or this list:

Chargers used with the Fairphone 2 (community list)

We see that some of you are looking to find a battery charger / power supply unit compatible with their new Fairphone 2. We have a nice support article to tell you everything you need to know about chargers. We hope that the community can help us to create a nice list of chargers used with the Fairphone 2. Feel free to report every charger you use even if it is from your previous phone that you use now with your Fairphone 2! And do mention if you have trouble with the touchscreen freezing dur…

[Sarra_Ceniaceae]

Thank you Freibadshwimmer,

I’ve already read a lot of those comments. The “head” of the chargers seem to be to narrow. And as there are slight differences in the microUSB sizes I was wondering if someone could give a brand that physically fit the FP2.

I will ask that question directly there as well thank you very much!

Cheers,

[Sarra_Ceniaceae]

@Sarra_Ceniaceae

The “head” of the chargers seem to be to narrow. And as there are slight differences in the microUSB sizes I was wondering if someone could give a brand that physically fit the FP2.

Thanks a lot PaulKreuzer!
I’ll check that!

[Rasmus]

Hello. I made a request 23 days ago about my screen not working properly, the speech quality being horrendous and ghost movement on the screen. Altogheter making my phone unusable. My ticket number is #107568 and I need a response as soon as possible.

[frufo]

Dear Support Team,

I created a support repair request #109896 on June 12th with similar problems as Rasmus + WIFI Range problems compared so several other phones (my FP2 has only about half the WF range compared to other phones). No response yet could you please process the request? Phone not really usuable. Thanks

[abenah]

I sent an e-mail on may 30th, still no answer yet
nr #107552.
thx

[Erican]

On 13th of june i sent you an e-mail about the rightside of my screen not working, and got ticketnr 110083.
I cannot reach you by phone, so hereby;
Now it got worse! My phone is living its own life… For example; It opens apps when i dont touch it and if i get an incoming call i can hardly answer it because i cant slide it to the right…
Please can you solve this soon or at least give me a respond?

[Baptiste_Fayard]

don’t be so impatient, i opened my Request N°105341 on May 17th and still no answer Can you @anon48893843 help me?

[anon48893843]

Baptiste, I have just responded to your message. Our apologies for not replying earlier!

[anon48893843]

Hey, our apologies for not replying earlier. I have done that just now. Thanks for your patience!

[anon48893843]

Sorry for the late reply! I have just handled your request.

[anon48893843]

Hey, I have just sent you a reply. Our apologies for not doing that earlier! Thanks for the detailed problem descriptions

[anon48893843]

Hey Rasmus, I just replied to your message, we are going to make sure you get a replacement device as soon as possible. Thanks for your patience in the meantime!