Support request not answered yet

last_login · July 17, 2016, 6:13pm

Hi FP support @anon48893843 , please have a look on the support tickets #106550, #112598 and #116290.

Request #112598 is the most important for me, because typing on a phone with a partly unresponsive touchscreen is no fun…

Thanks!

paulakreuzer · July 18, 2016, 9:53am

@csi You still didn’t post your ticket number. @anon48893843 can’t help you without it.

chief_cook · July 18, 2016, 8:35pm

Hey @anon48893843,

I’ve raised two tickets about random reboots of my phone. The first #90857 and #107893.
No changes with the latest update…and no respond on my last ticket. Pleas help.

Thanks!

Alisdair · July 19, 2016, 5:18am

#114067 @anon48893843 - I haven’t had a functional phone for more than a month. Endless bootloops. I am starting to seriously lose patience.

root · July 19, 2016, 7:20am

Hello @anon48893843

May I kindly ask you to look into ticket #115698? I have good reasons to believe that this is a hardware issue.

Thank you very much & best regards,
root

Marina1 · July 19, 2016, 9:23am

Hi FP support, hi @anon48893843,

could you please look into my request #114511, I am experiencing the problem described here: Noisy coloured pixels on my Fairphone 2

Thanks a lot,
Marina

Jessii · July 19, 2016, 3:07pm

Hi,

I have some hardware problem and might need a new buttom modul, please answer my requests #110835 & #111640 (#111647 is the same, sorry my bad), I cannot use my phone for calls properly since 4 weeks @anon48893843

thank you,
Jessica

anon48893843 · July 19, 2016, 4:32pm

Hey Christa, I have just answered your message. Let me know if anything is unclear, greets, Michiel

anon48893843 · July 19, 2016, 4:34pm

Hey Stilo, I have just replied to your message. We are getting more people in at the moment, so the understaffed problem should go away soon… Thanks for your patience, Michiel

anon48893843 · July 19, 2016, 4:35pm

Hey, I have just replied to your message! Apologies for the long wait.

anon48893843 · July 19, 2016, 4:36pm

Hey Sophie, I just replied to your message. We’ll get you a working phone ASAP, thanks for the wait!

anon48893843 · July 19, 2016, 4:40pm

Hey, I have just sent you a message. Sorry for the late reply! Michiel

anon48893843 · July 19, 2016, 4:41pm

Hi, I have just sent you a message. Thank you for your patience!

anon48893843 · July 19, 2016, 4:44pm

Hey, I have just replied. Thanks for your patience.

anon48893843 · July 19, 2016, 4:45pm

I have just replied to your message, apologies for the long wait @chief_cook

anon48893843 · July 19, 2016, 4:47pm

Hi Alisdair, I just replied. Sorry for the long wait…

anon48893843 · July 19, 2016, 4:48pm

Hi Root, I have just sent you a message. Thanks for the elaborate description!

anon48893843 · July 19, 2016, 4:49pm

I just replied to your message Marina, thank you for your patience!

anon48893843 · July 19, 2016, 4:51pm

Hey Jessica, I just replied to your message. Sorry you had to wait for so long, Michiel

sebastian_b · July 19, 2016, 4:51pm

Hey @anon48893843,

I think it is a hardware issue please have a look at #111683

Thanks!