Support request not answered yet

Hi!
I have mailed you about my dead phone… I did it the first day and have trouble-shouted a lot since then. After searching on the forum some more people had the same problem, but non have solved the main problem (what’s broken?). I am of course interested in an answer, but most important is to get my phone back running again.
My ticketnumber: #113457
The thread where people have the same problem: Drained battery/ Start-up loop

I have tried a lot of different cables/chargers/computerslots/powerbanks… nothing helps!

I write here because I do not have time to wait the whole summer to have my phone working. It’s in summer I really need it, not knowing when I will sit at a computer for the next time and now just having an old half-working phone…