I’d still try to go this way.
A factory reset will probably not help in this case.
Did you try to connect FP2 and computer using an USB data cable? If yes, it might be a driver problem. What OS is your computer running? You may search for solutions of driver problems in this forum.
Or you try to contact a fairphoneangel if there’s one near you.
(If you by chance own a raspberry pi and have an USB data cable then this might help: Raspberry Pi based flashing station? )
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