Hello Oh Helpful Ones!
My FP4 decided a couple of days ago to get into a bootloop. Nothing in particular happened, it just restarted and got stuck.
Today I did a factory reset, but it’s still stuck.
The only difference is that now after mount system it says:
E: Couldn’t access state file
Mounted system
I did open a support ticket, but I am getting a tad desperate as this phone is my only access to the internet and (yes, I know, no backup-no sympathy) I have no access to any messaging apps or contacts.
If anyone has any ideas I would be soo grateful.
Not exactly a techy, but willing to learn!
Claudia (using a semifunctioning FP2 for a hotspot)
Have you updated your Fairphone 4 yesterday? Might be, might not be related, but when I enter recovery mode on my phone I don’t see the factory reset option.
How did you perform the factory reset, through that menu? (Power + Volume Up) (Power + Volume Down, then manual selection of recovery).
In the VERY UNLIKELY case in which you had the usb debugging enabled, and enabled oem unlocking you can try to fresh install (reset) with different versions using the computer, a usb cable, and the adb toolset https://support.fairphone.com/hc/en-us/articles/18896094650513-How-to-manually-install-Android-on-your-Fairphone (chatgpt can help with questions there, particularly on how to get adb installed on windows, and explaining error messages).
REALISTICALLY I’d look for whatever phone I could get my hands on, while awaiting to deal with the support process. Maybe ask your close friends/family if they have a phone they don’t use atm.
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Hi!
Nope, did the update a while ago. Actually the phone was just sitting there when it started its loop.
I did the rest through that one, Fastbootd if I’m not mistaken..
I have installed adb fastboot, but, as you said I have obviously not got usb debugging enabled nor oem unlocking. Adb fastboot comes back with no device found. The windows device manager sees it, but I’m guessing it registers as just “a thing that happens to be plugged in”. I shall have to check out the link you sent (you never know… I’ve done some unlikely things before 
). No family nearby and my neighbours are all in their 80s, veeery slim chance they’ve got anything… Might try and get a cheapo phone (even though that goes against the whole fair-phone thing.)
Well, thank you anyway! Have a lovely X-mas and may all your tech work as you wish it to 
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