My Fairphone 2 will be working fine, sending messages etc, and then it just shuts down. The holding the on/off button for 15 seconds does not reboot it and so I have to take the cover off and battery out in order to get it to work again. I have installed the latest update. A few updates ago my FP2 did the same thing but much more frequently, I ended up having to buy a new cover because the constant taking it off to take the battery out broke the rubber seals. HELP, I don’t want to have to buy any more new parts for my 10 month old FP2!
Maybe it’s related with this issue?
I had this issue, it was easy to reproduce by dropping the FP from ~10cm on the side where the USB-Port is. If it reboots or shuts down, try to add some paper behind the battery (Photos are inside the above thread).
Maybe it’s a software-issue, then it would be great if you could provide the file
Note that most of the covers that have this problem have been replaced under warranty. There have now also been changes to the cover material/design. Did you ask support before buying a new one? See also:
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