Speaker, microphone don't work after i pulled out my headphones

Help Fairphone 3
8

I have received my FP3 this week and noticed the problem today.
The current installed Version is the 0110 5.1.2020.
A reboot fixed the problem which the headphones caused.
Today I was playing the music and took out the headphones expecting that the speakers of the FP3 would continue playing the music as it should be normal,
but unfortunatly the “taking out” stops the playback indirectly and no sound any more.

Please, what kind of update should we expect in Q1: Firmware, Software, Hardware?
Q1 means before end of March?
How can we know when the Update is ready?
Are we going to get a message about it ?
Thank you.

9

Is it really normal that the playback is supposed to continue when taking out the headphones?
I’d be super annoyed by that and didn’t have it with my previous Fairphones 1 & 2. Admittedly, I don’t remember if I had to toggle some setting to achieve this behaviour or if it was default.

5 Likes
10

I have seen that by other Smartphones, not FP and was expecting something similar.
I do not remember if i have to configure something, but i suppose not and it was probably default behaviour.

By the way, it seems there is another Topic about this issue:

Headphone audio issue

11

It’s not only the music playback that is not repeating, phone calling doesn’t work either. I experienced this issue today. Was listening to music while connected to the (Fairphone) headset and disconnected because I actually had missed a phone call since for some other reason the ringtone didn’t sound through the earphones. When I disconnected the earphones, and then I received another phone call, the phone didn’t ring - I saw the notification of the incoming call - answered the call, but I couldn’t hear the other person on the line. Re-inserting the earphones didn’t help either. Only a restart “fixed” this. Has anyone heard or seen this issue on other Android 9 devices?

2 Likes
12

Hello here,

I’ve the same issue. The only way to fix it is a reboot of the phone…
I tried to find the Android processus to only kill an rerun this one and not the phone itself … but I found nothing so far…

1 Like
13

There is another topic, I have the same problem, it isn’t fixed yet (on my phone).
audio issue

2 Likes
15

I have the same issue!

Why is there no bug report?

1 Like
16

You mean a bugtracker? Because Fairphone decided so.

1 Like
17

Ok, thanks. I disagree.

For me as a customer a bugtracker would be extremely helpful. So workarounds could be much faster available and viewable.

2 Likes
18

Respectfully disagree. A bug tracker is not about workarounds or fixes. And for non-technical people it does not even add any additional transparency IMHO.

1 Like
19

I find those things rather essential for a bugtracker. And usually nobody forces non-technical people to use a bug tracker.

2 Likes
20

I have the same issue, sound stops working sometimes after unplugging headphones.

And that includes the mic. After restarting I realized a video I had recorded came with no sound :unamused:

Looks like the phone believes headphones are still in.

21

I had it for the first time yesterday, it couldn’t be convinced I’d taken headphones out. Can be proven by pushing headphones in and out and seeing if music playing apparently continues but doesn’t actually - it should pause on removal of headphones

22

So the issue is still there even after the recent update, only restart solves it. No sound after plugging in wired headphones after plugging them out, and when you take them out again or try to wiggle the headphone jack then press play and then pause you get a hissing/static sound.

1 Like
23

After latest update it happened like this:

  1. Plug headset, listen to music
  2. Unplug while music was on => No sound
  3. Plug headset again => sound in headset

Repeated a good few times, starting and stopping music app, only restarting phone got sound back to speakers.

1 Like
24

This app may serve as a workaround:
(Removed link to com.gembatechnosoftt.headset_testt)
Not sure yet cause issue has not happened in a while, but it is the best option I found in play store.

1 Like
25

Nope, it just made it worse. I heard that clicking noise for the first time ever, and behaviour is less predictable with that app running. Uninstalled it.

26

I feel you. Its so embarrassing that FP has not fixed this with their updates.

27

Yesterday I got an email notification for my support ticket that I had raised earlier this year.
The email says that the update A.0120 “brought significant improvements” regarding my issue. I had updated to that version as soon as it was released, and in fact I didn’t have that problem in a very long time. Not sure if that is related to my habit, of first stopping playback before unplugging the headphones. I’ll try to just unplug in the future and see if the problem still persists.

4 Likes
28

I had it once or twice but not recently so good news here, not sure if patched out or not.